Teams | Collaboration | Customer Service | Project Management

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What makes employees stay with the same company for years?

A recent poll conducted by Apna.co offers valuable insights into the reasons behind the decision of many professionals to stay with a single firm for extended periods of time, in a time when career transfers are common. With the evaluation season quickly approaching, this poll sought to unravel the expectations and objectives of today’s workforce by gathering opinions from 10,000 professionals in a variety of sectors.

What is Project Planning? 8 How-to Steps for Creating One

We’re in the project economy—where a large part of our work revolves around innovating a new product or service. Even if you’re not a project manager, you might have embraced the responsibilities of one to manage a project at some point and would have utilized project planning. The art of project planning requires strategic thinking about how to achieve a desired goal.

The Role of Website Monitoring in Preventing Cyber Security Threats: Protecting Business

Cybersecurity threats are a constant concern for businesses in the digital age. Hackers constantly find new ways to breach security systems and steal sensitive information. Website monitoring is crucial in preventing these threats and protecting your business from the damaging effects of a cyber attack. But what exactly is website monitoring, and how does it work?

10 onboarding process improvement tips for smoother employee onboarding

Serving as a link between the hiring process and complete integration into the organization, onboarding is an essential stage in the employee lifecycle. Productivity, work happiness, and employee retention can all be strongly impacted by a well-organized onboarding process. Onboarding strategies need to change with businesses, and they can benefit from ongoing innovation and improvement.

SLA Reporting Essentials: Define Clear Metrics. #itil #itservicemanagement #servicemanagement

🚀 Dive into the world of Service Level Agreements (SLAs) with our new YouTube Shorts series, 'SLA Reporting Essentials'! In our first episode, we break down the importance of defining clear metrics. 📊 🎥 What to Expect: Animated graphics illustrating key metrics like response times, uptime, and customer satisfaction.

7 Changes to Improve Your ITSM Knowledge Management

Knowledge management has long been an IT service management (ITSM) capability, with it now a management practice within the ITIL 4 body of service management best practice guidance. However, knowledge management is also one of the ITSM capabilities that, while relatively highly adopted, organisations often struggle with.

Best Customer Onboarding Software For 2024

The best customer onboarding software will help drive customer success and retention. Acquiring new customers is just the first hurdle. When I'm first introduced to a new service, a smooth onboarding process makes all the difference. It sets the tone for the entire relationship and directly impacts my likelihood of becoming a loyal, long-term user. This is where customer onboarding software comes in, helping businesses like yours turn those initial sign-ups into engaged brand advocates.

Different Types of Employee Monitoring Software In 2024

Employee Monitoring Software – The most amazing tool in today’s work environment. Such applications act like messiahs when it comes to analyzing employee behavior, work time utilization, & more. Software such as DeskTrack is available in 3 modes: Desklite, Stealth, & Tagger, each with its features & pricing. Today, we will talk about all these modes & features, so, let’s get straight into it.