Teams | Collaboration | Customer Service | Project Management

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Don't Overlook the Importance of Automation with All the AI Hype

In 2023, the success of ChatGPT and other generative artificial intelligence (AI) tools accelerated the IT service management (ITSM) and wider business interest in AI. Consequently, it’s hard to talk or read about ITSM these days without mentioning AI and how it will revolutionise organisations’ IT service delivery and support capabilities.

What is employee performance and how can you influence it?

The word ‘performance’ has a few meanings. It can refer to artistic displays put on by actors and musicians, or—more generally—how a person carries out an action. In the workplace, employee performance is defined by how well a staff member meets the responsibilities of their role and adheres to a company’s values and standards.

Leveraging flexible work policies for a 16% boost in revenue growth

Following the epidemic, there has been a notable shift in the conventional workplace setting. With businesses starting to operate again in person, there is a greater discussion about hybrid work arrangements. A new analysis from hybrid work management start-up Scoop, published in collaboration with Boston Consulting Group, clarifies how different approaches could impact revenue growth, a critical business indicator.

Scrum master vs. project manager: Understanding the key differences

Different projects need different tools — but they also need different types of leaders to guide the project team to success. In the world of project management, there are two main types of leadership roles: project managers and Scrum masters. But what’s the difference between the two job descriptions, and which one is the best choice for your agency’s next project?

Measure and Improve Employee Performance with a Productivity Tracker

In modern workplaces, optimizing team performance is crucial for achieving business success. For managers seeking practical solutions to track and improve employee productivity, a productivity tracker emerges as an indispensable tool. In this guide, we dive into the advanced aspects of productivity tracking, offering actionable insights for managers aiming to foster a culture of transparency, responsibility, and continuous improvement.

HaloITSM New Features Q3 & Q4 2023

The second half of 2023 has ushered in a wave of innovative features, updates and integrations which promise to enhance your experience with HaloITSM. We’re excited to share our handpicked favourites from Q3 and Q4, featuring significant advancements in AI capabilities, project management, and the ever-evolving chat bot. At HaloITSM, we understand the role of feedback and suggestions from our dedicated customers.

Employee Productivity Tracking - 8 Ways to Follow

Companies are looking for ways to improve their productivity in the current world of competition. However, they must remember employees’ well-being and satisfaction in achieving success. Technology has made it easy for companies to maintain high employee efficiency. Post-COVID-19, companies have switched to hybrid work schedules in which employees can work from their remote locations, and therefore, employee productivity tracking has become more important.

Performance appraisals in the modern workplace

Performance reviews have a single, simple purpose: To help employees and organizations improve. The idea is that by systematically and periodically assessing an employee’s job performance against established expectations, managers can identify strengths, areas for improvement, and development opportunities. Performance reviews also contribute to compensation decisions, promotions and workforce planning. And for a while – at least the last century – the system worked.