With over half of customers still favoring phone conversations for support, the complexity and demands on call centers have significantly increased . In response, businesses are investing in tools that streamline scheduling, enhance customer engagement, and improve agent compliance. However, efficiently managing your call center operation depends on deploying the right workforce management software. However, choosing the right solution can be difficult.

Accounting firms are facing new data security challenges from platforms like ChatGPT, Google Gemini, and Microsoft Copilot. Some knowledge workers are sharing client data with public GenAI platforms despite firm instruction. They use these platforms for a wide range of tasks such as accounting research, reviewing workpapers, client communications, and more. Firms need to identify how to incorporate AI into their tech stack safely and securely.

Poor alignment kills projects. In fact, according to a report from TeamStage, 37% of projects fail because of a lack of clearly defined goals, and 44% fail due to a lack of alignment between business goals and project goals. But what if the project you’re working on is really complex? What if you need to align hundreds of team members across multiple departments and timezones — all with their own organizational goals, perspectives, and expertise?

Learn how Insightful's tools can transform your leadership approach, reduce micromanagement, improve workforce productivity, and improve team retention.

How do you ensure that internal communications feel authentic and that leadership comms build trust? And what role can artificial intelligence play in helping you meet these goals? Get answers to these burning questions in our latest podcast, featuring internal communications pioneer Aniisu K. Verghese.

Employee time theft is not just a minor issue. It costs US companies a staggering 20% of every dollar earned, equating to a massive $400 billion in lost productivity annually. This financial impact underscores the urgent need to address this silent killer of productivity. That staggering number highlights the severe impact of unauthorized activities conducted on company time.

If your business has not adopted IT customer service software, doing so should be a priority as part of your digital transformation.

Save your team time—and make work more pleasant—by moving meetings, projects, announcements and more into channels.

Organizational leaders and business owners concerned about cybersecurity and productivity are facing a dilemma right now, asking themselves, “How can we build trust with our employees when we need to use employee monitoring tools?” After all, employee monitoring seems antithetical to building employer-employee trust, particularly when you consider that, according to a recent PwC survey, the lack of trust between executives and workers is only growing.

How do you handle a disgruntled employee without escalating the situation? No matter how experienced you are, unhappy employees can be tough to manage and can hurt team morale and employee productivity if not addressed properly. Understanding the root causes of dissatisfaction is crucial in resolving conflicts and maintaining a harmonious work environment. This knowledge equips HR professionals with the tools to address issues effectively and keep operations running smoothly.