Teams | Collaboration | Customer Service | Project Management

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AI Customer Service Case Study - Featuring Lingokids

An interview with the customer service team at Lingokids. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

6 focuses for collaborative IT in 2021

The relationships with IT has historically been driven by top-down decisions about which technology teams can (or must) use. However, in this age of remote work, it’s crucial that employees have the technology they need to collaborate and execute from anywhere in the world. To discover what works in this new world of collaborative IT, we spoke to three experts at Distributed 2020: Chet Mandair, CIO of Guidewire; Gopi Parampalli, VP of IT at EA; and Keith Pemberton, Sr.

Introducing Miro for Google Calendar - the stress-free way to make every meeting a Miro meeting

We’ve all been there. You’ve prepared for an amazing meeting with Miro. The ice-breaker was selectively chosen to get everyone engaged from the start. Each frame was created with painstaking attention. The breakouts organized for maximum collaboration. The board is a work of art fit for a Miroverse template. As you kick things off, you get a chat message asking for the link to the board. Another asking for access because they can view but not edit.

Digital Transformation Begins Where Legacy Software Ends

One of the most important things to understand about a digital transformation is that ultimately, you’re talking about exactly that: a transformation from where you are today to where you hope to be tomorrow. In order to get to that point, companies have to be willing to change. Not just for the sake of it, but because it makes the most sense at this particular moment given everything that you’ve set yourself up to accomplish.

Why You Are Losing Customers: How Better Customer Service Can Save You

In a global marketplace, competition is stiff. It's hard enough to get the attention of your prospective customer, but once you have it, you don't want to lose it. This kind of drain can mean the end of your business. Any small business owner knows that the life's blood of their business is loyal customers. It is well worth the trouble to keep your customers happy and have them continue to give you their business. When they are satisfied, they naturally tell others about you. This is business growth.

Installing Mattermost using the Azure CNAB Quickstart Library

TL;DR – Get started with Mattermost on Azure using the Mattermost on AKS quickstart from the Azure CNAB Quickstart Library. The quickstart provides a fast and simple way to get running with Mattermost, without the need to learn or install any new tooling. By using Azure Kubernetes Service (AKS), the infrastructure is fully managed for you, and the quickstart handles configuring networking and SSL certificates so you can instantly access the Mattermost application after installation.

Why is it important to keep track of project time

It is essential to track project time because it helps business owners to reflect on how they utilize their time in business and even personally. Time tracking is a crucial ingredient for a healthy workflow, insight, and productivity. Furthermore, time-consuming projects may not necessarily require the best effort to complete. On the contrary, it may need just a little effort to bring the best value.

The Three Things You Need To Shake Up Your Industry

Alan Duric is the co-founder and CTO/COO of Wire, a secure collaboration platform. He is an experienced entrepreneur with a strong background in real-time communications. He’s the co-founder and CTO of Telio Holding ASA that is listed on the Oslo stock exchange, and Camino Networks, which was acquired by Skype/eBay.

Tips for Writing & Enforcing Your Company's Policies - Business Tips | CurrentWare

When running a business, your policies need to be clear, concise, and consistently enforced. In this video CurrentWare’s marketing coordinator Dale Strickland shares with you the best practices for writing and enforcing company policies. This video will be using an Acceptable Use Policy as an example but you can apply these tips to any other policy you have.

Asana tips: 5 ways to prepare for the holiday break

Raise your hand if you’re really looking forward to taking a few days off to relax and unwind. If you’re anything like us, you’re already anticipating closing your laptop for a few days, snoozing your notifications, and getting into deep relaxation mode. But as nice as it is to do all of those things, it can be stressful to think about the mountain of emails and notifications waiting for you when you get back. We’re here to tell you: there’s a better way!