It’s been a busy year for Element. At a glance, so far this year we’ve: As an open source project, we’ve always strived to default to transparency, working on features in the open with our vibrant open source community. Historically, most of this discussion has happened in our public repositories, like Element Web, or in rooms on Matrix. However, most of this discussion is quite granular.

There’s a difference between a digital project and a traditional one. When we say digital, we’re talking about projects like designing a website, building an app, or planning and executing an entire marketing campaign. These kinds of projects are by no means easier than traditional projects - in fact, the constant moving parts and fluidity of them can actually make them much harder to plan and manage. This is why traditional project management tactics aren’t always effective.

The Australia-based technology company uses Slack channels, apps and automations to build a strong culture and efficient workflows.

Collaborating remotely has historically been a challenge — and now that so many more of us are home and interacting virtually, those challenges are more apparent than ever. Fortunately, Miro makes collaboration significantly more manageable. Simply put, collaboration is the act of working together to create something. It might be a website, a diagram of some kind, or a vision statement. The key is people coming together to work. But before Miro, there were other ways to collaborate online.

Gone are the days when customer support was just about resolving your customer’s issue. It has now become a key component of a brand’s overall customer experience and plays a vital role in differentiating it from the competition. 73% of customers fall in love with a brand and remain loyal because of friendly customer service reps, says a report by RightNow.