Teams | Collaboration | Customer Service | Project Management

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Mastering Predictive Analytics: A Beginner's Guide

Data-driven decision-making is a necessity in today’s competitive business landscape. Companies collect data for myriad purposes, but if you aren’t using it to make business decisions, you’re failing to optimize that data. One powerful tool that can help you harness the potential of your data is predictive analytics. It can provide you with a stronger sense of future performance and a competitive advantage, empowering you to make informed decisions with confidence.

Employee Resource Utilization 101: Your Ultimate Guide

Employee resource utilization measures the capacity and efficiency of your workforce by comparing the time spent on all work activities (billable and non-billable) to their total available working hours. It’s usually expressed as a percentage, showing the ratio of time spent working hours to the total available working hours.

Rise of the 'WFH husband': The gender divide in remote work

The COVID-19 pandemic changed the way many of us work. During the lockdowns, working from home became the norm. However, as the world returns to normal, a new trend has emerged: the rise of the ‘WFH husband.’ This term refers to the increasing number of men working from home while their wives return to the office.

High Level Resource Booking in Scoro

Until now, booking resources in Scoro depended on specific tasks. With the May 2024 release, we’ve introduced a new concept called bookings. Bookings allow you to set aside team members’ time for a project before deciding on specific tasks. This unlocks a less admin-heavy high-level approach to resource planning in Scoro. The webinar covers: Scoro’s vision for high-level resource planning How bookings help you plan resources and forecast utilization with greater ease and accuracy.

Asana Unveils AI Teammates to Tackle Complex Workflows and Elevate Teamwork

Asana's Proprietary Data Model, The Work Graph®, Provides the Ideal Structure for AI Teammates to Collaborate with People in the Flow of Work, Power Customized Workflows, Triage Risks, Action Projects, and Reallocate Work to Achieve Goals Faster.

What you need to know about Zendesk's AI-powered workforce engagement management tools

Here's what you need to know about Zendesk's workforce engagement management tools. Powered by AI, Zendesk WEM can improve your customer support operations from end to end. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.