Teams | Collaboration | Customer Service | Project Management

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6 Productive things to do: Gain More and Lose Less

It’s not always obvious what kills your productivity or even goes beyond that to become a part of toxic productivity. According to a CareerBuilder survey, about 75 percent of employers say that more than two hours of efficient work are lost every day. It may get difficult to strike the balance between creating a collaborative environment and respecting the need for focus. Sometimes, the balance is disrupted so much that it leads employees toward toxic productivity.

Enhancing Customer Support in Software with Live Chat Integration

In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies, an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011, Jackrabbit relied solely on emails to handle customer support.

Employee Time Management Software: Workplace Efficiency Redefined

Did you know that according to stats by Aberdeen Group, using employee time management software has increased productivity by up to 12%? Amazing, isn’t it? These software work wonders for companies who wish to improve efficiency, and productivity, and get more growth in the modern working environment. In this blog, we will tell you how such software have redefined workplace efficiency. Table of Contents Toggle.

Enterprise Service Management Software for MSPs: Outgrow All-in-One

In the dynamic landscape of managed IT services, staying ahead requires constant innovation and optimization. Managed service providers (MSPs) face the unique challenge of delivering exceptional service to a diverse client base while streamlining internal operations for maximum efficiency. This is where Enterprise Service Management (ESM) software comes into play.

Life after Workplace: An insider's view on post-Workplace communication

Last week, Meta announced that it was deprecating Workplace, its all-in-one communication platform and first-ever B2B SaaS offering. Since the announcement, many companies — including Simpplr— have presented themselves as candidates to replace Workplace. Understandably, there are many businesses out there that rely on Workplace that will now be looking for an alternative platform.

10 Essential Employee Onboarding Strategies for Successful Integration

Employee onboarding is the process through which new employees are integrated into an organization. It involves a series of organized activities and training sessions that aim to provide the necessary knowledge and skills required for a successful start. Effective onboarding is crucial as it sets the tone for an employee’s experience within the company.

Top 4 benefits of police live chat to know about

Effective communication between the police and the public is fundamental to maintaining community safety and fostering trust. However, traditional channels of communication, such as calls or in-person meetings, present challenges like long wait times and restricted accessibility. Considering these problems, law enforcement agencies have begun integrating modern means of communication, including live chat, to revolutionize communication with the public.

Why Understanding Customer Engagement Matters for B2B Collaboration Platforms

Why should B2B companies care about customer engagement on their collaboration platforms? Well, the truth is that the efficiency of internal tools is directly influenced by how engaging they are for users. Simply put, a platform that's easy and enjoyable to use encourages frequent use and deepens user investment - all of which are essential for any B2B enterprise aiming to thrive.

How to Manage Upwork Freelancers Effectively (Include Monitask)

Keeping track of everything is challenging, especially when running a busy business. That’s where the freelance team can come in handy! But managing freelancers can be tricky, and you must ensure they are productive and meet all your requirements. We’ve put together the top 3 tools for managing freelancers. Check them out below!