Teams | Collaboration | Customer Service | Project Management

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Chronoworking: A smarter and healthier approach to work

In today’s workplace, the key to achieving greater results is not just working harder, but also working smarter. This is where the idea of “chronoworking” comes in handy, offering a new way to organize your schedule. Setting work hours to match people’s biological cycles, which control their natural energy swings throughout the day, is the idea behind chronoworking. This is meant to boost both output and overall health.

Next in EX: Unifying employee experience technology (ebook excerpt)

This is the second part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. Too many employees have too many tools, creating a sense of digital friction that fractures their attention, causes frustration, and limits productivity. This technology overload holds employees back instead of propelling them forward — this poor employee experience (EX) impacts key organizational outcomes.

The SURPRISING Way to Combat Client Churn w/ Jonathan Ewing

What if we told you there was a way to improve your client relationships and reduce churn before retention is even a concern? Jonathan Ewing, Director of APCO Worldwide, joins the podcast to talk about how agencies can foster positive relationships with clients and reduce churn even before the onboarding process is finished. He discusses the importance of predicting and acting on client needs, and how adjusting your services and strategies accordingly improves retention and keeps clients happy and satisfied from Day 1.

Knowledge Work Automation Will Change Compliance

All companies rely on effective compliance to protect data and streamline business operations. The advantages of automating knowledge work are infinite. Companies can implement a comprehensive database to store institutional knowledge. This approach helps organizations minimize the risk of cyberattacks, avoid document mismanagement, and enhance workflows in every department. Organizations can then focus on superior customer service.

CPA Courtney Kunzig Discusses Automation in Accounting

Knowledge work automation is poised to reshape multiple industries. This is especially true in professional services. In this sector, knowledge is often the primary deliverable. Accounting industry workers handle huge amounts of client data. They also manage sensitive information and face tight deadlines. Workflows, security and compliance, client satisfaction, and firm growth are major priorities for these professionals.

Microsoft Teams launches Copilot to boost workplace efficiency

Microsoft Teams is leading the way in innovation in the rapidly changing digital workplace space, particularly with the recent release of Copilot features that improve efficiency and simplify collaboration. Tools that promote efficient communication and remote work are more important than ever as it become more mainstream. That’s exactly what Microsoft’s latest announcement promises, bringing AI-powered improvements meant to turn Teams into a vital tool for employees everywhere.

The Importance of Document Automation

When you envision “automation,” what comes to mind? For many people, it's images of large automotive assembly lines. Deploying robotic arms and other modern marvels, these manufacturing facilities are monuments to the power of automation. However, the real automation revolution today happens outside the manufacturing floor. In offices around the world, automation software is transforming knowledge work—particularly solutions that incorporate artificial intelligence (AI).

Partner testimonial - How is BigIn making the most out of Zoho Projects

BigIn, a software company from Vietnam, has been a reliant partner of Zoho for the last two years. Watch Minh from BigIn as he shares insights about how his teams and customers employ Zoho Projects for small and large scale industries, and how enterprise companies in Vietnam largely benefit from its features, while also offering a glimpse of his personal favourite feature!

Zoom workplace AI revolutionizes team collaboration

With the launch of its AI-powered platform, Zoom Workplace, Zoom Video Communications has made a significant advancement in the rapidly changing field of digital workspaces. Together with updates to the AI Companion, this platform seeks to transform teamwork through increased output, smoother connections, and more flexible work arrangements. Here’s a closer look at how Zoom is changing the way people collaborate in contemporary offices.

Empowering Customers: The Value of Self-Service Support in Manufacturing

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.