Teams | Collaboration | Customer Service | Project Management

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InvGate

InvGate AI Hub: New Artificial Intelligence Capabilities For IT Teams

Feb 28, 2024 By Celeste Mottesi In InvGate
The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and now it will also change your IT service offering. We’re very excited to introduce you to InvGate AI Hub. InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams.
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InvGate

AI And Knowledge Management: Turn Ticket Resolutions Into Articles

Feb 28, 2024 By Celeste Mottesi In InvGate
An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.
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TrackingTime

Scheduled and Live Reports

Feb 28, 2024 By TrackingTime In TrackingTime
Scheduled Reports: We’re thrilled to announce an upgrade to our scheduled reports feature! Now, you can effortlessly send reports to multiple email recipients, even including individuals outside your organization. Automatically send your time reports to the management or your clients. Live Shared Reports: Your Shared reports have received a significant upgrade – they now automatically update on the public URL.
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InvGate

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Feb 28, 2024 By Celeste Mottesi In InvGate
Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.
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Workstatus

What is Double Time Pay & How to Calculate it?

Feb 28, 2024 By Workstatus In WorkStatus
As business leaders, you must understand the pivotal role of compensation policies in fostering employee morale, work performance, and overall satisfaction within the company. In today’s business management approach, fair compensation for employees’ extra time and effort is a prominent aspect that continuously demands attention. Especially, during peak work times when employers ask their employees to work beyond regular hours.
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AI And Knowledge Management: How to Turn Ticket Resolutions Into Articles

Feb 28, 2024 By InvGate In InvGate
An updated knowledge base is essential to an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence work for you and help you with Knowledge Management? That's what InvGate Service Desk Knowledge Article Generation feature does! The Knowledge Article Generation feature allows you to transform service incident resolutions into knowledge article drafts in under 30 seconds (based on internal testing). The result? Time savings for help desk agents and updated knowledge base for the rest of your employees.
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insightful

HR Trends 2024: Enhancing Communication & Collaboration in the Modern Workplace

Feb 27, 2024 By Dora Ordanić In Insightful
Discover HR's role in optimizing communication, home employee collaboration, and never wonder - how is productivity calculated - again. Learn strategic initiatives and tools driving organizational success effectively with the help of Insightful computer monitoring software.
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rocket.chat

Improving digital communication in healthcare in 2024

Feb 27, 2024 By Sara Ana Cemazar In Rocket.Chat
Did you know that over half of patients are willing to switch providers if their digital communication needs aren't met? As a result, many healthcare businesses are increasingly adapting customer experience team strategies to improve patient satisfaction. A key element of these innovations is the integration of digital patient communication platforms in healthcare. Recent years have seen a dramatic transition in the healthcare industry.
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insightful

Navigating Fragmented Work with Employee Monitoring Software

Feb 27, 2024 By Dora Ordanić In Insightful
Discover how software for monitoring employees combats the challenges of fragmented work. Boost productivity, prioritize focus, and nurture a supportive work environment effectively. Track data and gain valuable insights on burnout workers with the help of worker monitoring.
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