Every product leader’s dream is to build a hypergrowth product. But how do you get from a great idea to something your customers can’t get enough of? Recently, Asana Head of Product, Alex Hood joined Traction Conference to break down his playbook for hypergrowth, including how to design your product for delight and build a legendary product team. Here are seven insights from that conversation, plus a peek into how we go about solving our own product challenges here at Asana.

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the importance of delivering a thoughtful and modern customer experience. Today's challenges bring into focus those attributes and hurdles that most directly tie to customer experience. In a nutshell, positive customer experience ties directly to revenue.

As many companies are aware, in 1992 the U.S. Congress declared the first full week in October “National Customer Service Week.” It is now an event celebrated worldwide. It is a week many companies use to say thanks, encourage, express gratitude, and show their appreciation for their customer service employees. This year’s theme is particularly significant, Ignite a CX Celebration!

In OneDesk you can create a timesheet for each time you work on a task or ticket. Here’s how to customize that timesheet form.

We are thrilled to finally announce the launch of Wire's next generation conferencing calls with innovative audio and video capabilities. Built upon a reimagined and reengineered architecture using the latest technologies, the platform marks a new era in video conferencing security by providing enterprise, financial services and government customers with the world’s first completely end-to-end encrypted video environment.

A lot of companies react to growth pressures by trimming their customer support budget. That may provide some quick breathing room, but it’s not a prudent long-term solution. After all, it’s cheaper to retain a customer than to acquire a new one. And when we polled consumers on what factors inspire the most brand loyalty, 57% cited good customer service, making it second only to price. Luckily, there are ways to invest in better customer service without ballooning the budget.