In March of 2020, during the onset of the global COVID-19 pandemic, employees in just about every industry suddenly found themselves working remotely indefinitely. Telecommuting had long been seen as the future of work, but few could have predicted that this “brave new world” would have come along quite as soon as it did.

Enterprise services management. What’s that? Isn’t it all about IT stuff? You know, IT service management (ITSM)? Same/same? Right? Well, the answer is, “No, not really.” It’s about that too, but today it’s moved well beyond its original meaning and context.

When they told us we would be working from home in March, we all thought it would be for a few days or maybe a few weeks. Tops. 2020 marked the end of a decade, and we had high hopes for how the year would fare. We know how that turned out. Despite adversity, it is amazing how we found ways to cope and strive forward. Above everything, that calls for a celebration—in a socially distanced manner, please!

Let’s be honest, we’d all appreciate a little less work during the holiday season. Luckily for you, with the right features in Freshdesk, you can easily reduce your workload and save a lot of time. Time you can spend singing Christmas carols and planning the perfect secret Santa gift! To help you get started, we’ve packaged our best agent productivity features in Christmas themes to help you get more done this holiday season.

Unexpected advice from parents of children with special needs.

If you’re running Mattermost self-managed editions, there are configuration options and features available to improve the Mattermost user experience. Here are our top ten recommendations to make your Mattermost end users happier and more productive. Your users will thank you! Mattermost gets massively better with every release, and upgrading only takes a few minutes.

It’s always humbling to be recognized for our achievements as we continue to develop and refine our product offering to meet our customers’ needs. This winter, we’re proud to be mentioned across multiple categories in the G2 Winter 2021 Awards – including Project Management, Project and Portfolio Management, and Professional Services Automation.

Looking for excellent employee productivity tracking software? Today, most managers just don’t want employees to add extra work hours to their workdays; instead, they want their team to spend their work hours efficiently. But how do you assess employee performance to see if they’re making the most of their potential? Thanks to employee productivity tracking software, measuring productivity is now a piece of cake.

When it comes to running a successful online store there’s a lot to keep track of. From high-level metrics like revenue or number of orders, down to more detailed information such as customer feedback, there simply isn’t one ecommerce analytics tool that covers it all. So as a business owner, how can you oversee all the different parts of your online store without wasting minutes or even hours every time you need to look up some important data?

Employee Monitoring is the process of tracking employee activities such as app use, internet browsing, email communications, file transfers etc. An employee monitoring solution allows a business to keep an eye on its users so that they cannot put the organization in harm’s way intentionally or accidentally by leaking sensitive data, sabotage, fraud, theft or other miscreants.