In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution. They sat down with TeamSupport co-founder and COO Eric Harrington to talk about customer support in the time of COVID and building strong customer relationship in Part 1 of this series. CIO Review continues its Q&A with Eric in Part 2 where they discuss current trends and the future of B2B customer support.

Importing live data into a Google Sheet or Excel spreadsheet might seem like a daunting task, but it’s easier than you think… If you’re reading this you probably know spreadsheets are a useful way to aggregate, tidy and analyse data. But what you probably don’t know is that with some simple techniques and plugins, any humble spreadsheet can be transformed into an incredibly powerful, automated, data-gathering machine that can save you or your team hours of manual input.

When we created Element we defined one of its primary goals as supporting and growing the Matrix ecosystem. So when GitLab proposed that Gitter, the leading developer-focused chat platform, could be stronger as part of the Matrix network, we knew we couldn’t miss the chance!

You already know that marketing is crucial to your business. A good marketing function is not only essential for strengthening brand awareness and educating customers–it can also significantly impact your bottom line. In a typical business, marketing contributes a whopping 15-30% of revenue when it comes to net-new customers. So how do you max out on your marketing revenue? How can you get the most out of marketing for your specific business?

When it comes to collaboration, it’s key that every member of your team gets the full picture. This is especially true when it comes to building your software from scratch – manually diagnosing, fixing and optimizing the performance of your code can be made even more challenging by lack of sight over the full project. We’re thrilled to announce our partnership with Sentry, a tool that’s making the mammoth task of optimizing code collaboratively more attainable!

The market research firm crunches the numbers to show how Slack pays for itself – several times over

If you had to guess, how much time do you think you spend on manual work? Looking back, it doesn’t alway feel like a lot, because “manual work” can take so many different forms: setting up documents, routing work, creating reports—the list goes on. But manual work is a huge contributor to work about work, the busywork that takes up 60% of every workday.