People don’t generally open their wallets to spend money without getting something in return. Even when making a donation, there’s an incentive like feeling good or connecting to a cause. To be successful, businesses need to tap into unmet customer needs and offer solutions. Sounds simple — but how do you actually find out what’s on your customers’ minds?
This year we’ve seen an unexpected acceleration of cloud and software companies, driven by the sudden shift to remote work. In particular, business-to-business (B2B) software is “having a moment,” and the trend seems likely to continue. In this context, the announcement of this year’s Forbes Cloud 100 List takes on a new significance.
In March 2020, I had to transition four business classes with over 150 students to a fully online experience, due to COVID-19. Since the class simulates a business environment, I knew I could interact with my students the same way I interact with remote corporate teams, through clear and timely communication. In this post, I’ll go over what worked for me, and give some tips for how you can set your own classes up for success in a remote environment.
Some companies are struggling to keep up with our new normal. Research from Asana reveals nearly half of employees surveyed globally said company-wide goals had been deprioritised since remote working began, with 47 per cent saying those goals have changed at least once during that time – and 60 per cent haven’t increased communication on such issues. “I think the current new normal is coping,” says Alex Hood, CPO of Asana. “The next normal is thriving.”
If you had to make a list of some of the major reasons why an information management project might fail — particularly those that are a part of full scale digital transformations — a lack of executive buy-in would undoubtedly be right at the top.
Have you ever wondered how many active users your application can handle at the same time? If so, you’re not alone. Here at Mattermost, we’re building a highly concurrent messaging platform for team collaboration that needs to potentially serve up to several thousands of users simultaneously.
With the growing popularity of our business management software in Spanish-speaking countries, we’re delighted to announce that Scoro’s platform is now also available in Spanish. We value our Spanish-speaking customers who’ve been using Scoro in English to date, and this change will further enhance the user experience for both current and new Spanish-speaking customers.
Read this article in French, German, Portuguese, Spanish, or Japanese If your team has a work intake process, then you know how challenging it can be to manage requests in a timely, effective, and headache-free manner. In addition to making sure you get all of the information you need to complete the request, you also want to make sure every ask gets handled in the right order, and that no task gets lost in the shuffle. Luckily, there’s a better way.
Customer reviews have become a key step in the customer journey, with a whopping 95 percent of customers reading reviews before making a purchase decision. Customers always had the power to recommend (or discredit) a brand to their friends or family. But being constantly connected has given them greater ability to influence many other customers' buying decisions as well, whether they’re posting a Tweet or writing a Yelp review.
