Teams | Collaboration | Customer Service | Project Management

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What do customers really want from bots? #ZendeskAI has the solution

👎 What customers don't want: Bots that behave like humans👍 What customers do want: Bots that understand what they want, can solve requests quickly, or can escalate to a human 🎯 Get on the same page as your customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

The evolution of the HR operating model: Integrating people and culture strategies

Human Resources (HR) have experienced an important change in the constantly changing field of people management. With a variety of titles like People Operations, Human Capital, or Employee Experience Architect, HR is emerging as a key role in navigating the unknowns of the work of the future as we stand on the edge of a new age. Today’s HR professionals face a variety of challenges in this dynamic climate, which calls for a proactive and strategic vision.

6 tactics for scaling resource management in enterprise orgs

Managing resources effectively is crucial for large enterprises to succeed. As organizations grow in size and complexity, work that was once manageable becomes a multifaceted challenge as more projects, cross-functional teams, and objectives enter the mix. Often, enterprise leaders find themselves tackling demands and shifting priorities to maintain efficient and effective resource management.

How to Create an Onboarding Checklist for New Employees

An onboarding checklist is a comprehensive guide for new employees that outlines all the necessary steps and tasks to be completed during their initial days, weeks, and months at a company. It serves as a roadmap for both the employee and the employer to ensure a smooth and successful integration into the organization. According to Forbes, a well-structured onboarding process can improve employee retention, increase job satisfaction, and boost overall productivity.

A Step-by-step Guide for E-commerce Customer Service Strategy

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.

10 business intelligence tools for small businesses

Think business intelligence (BI) is only for the big guys? Not anymore. In the past, business intelligence software was expensive and effectively limited to big businesses. Integrating it into existing systems (let alone running it) required more resources and IT infrastructure than the typical small to mid-sized professional service firms could muster.

Importance Of Attendance At Work | 10+ Ways to Improve Employees Attendance

One primary importance of attendance at work lies in fostering trust and accountability. A dependable workforce ensures that projects progress smoothly, deadlines are met, and a culture of reliability prevails. Employers benefit from enhanced team collaboration, while employees experience heightened job security and accomplishment. Addressing attendance challenges head-on, employee attendance tracking software emerges as a transformative solution.

Smart restaurant solution Lunchbox reduced 50% of its manual efforts using Zoho Projects.

Lunchbox, a smart restaurant solution provider, is on a mission to transform every restaurant's workflow to the likes of an international food chain, emulating its efficiency and capabilities. Watch Shaun Markus Lee, ambitious founder of LunchBox as he talks about how Zoho Projects, along with numerous other suites of Zoho, helped his company weather the challenges that it was presented with.