Customers expect quick involvement when seeking assistance, focusing on speed and quality. Balancing the two continues to be a complicated task. Fortunately, utilizing web chat solutions along the customer lifecycle will drastically accelerate and enhance conversation and increase the quality of customer service. Web chat has developed as an interactive mode of customer communication. Web chat is the ideal way to satisfy and exceed customers’ expectations at a higher ROI.

Welcome to our guide on crafting an effective ITSM roadmap! In today’s fast-paced business world, it’s more important than ever to have a clear plan in place to manage your IT journey while ensuring organizational success. This guide will introduce you to a user-friendly ITSM roadmap template that will help you plan, execute, and succeed in your IT journey while meeting your tailored needs.

Now that you are using Miro and seeing its benefits for collaborating and innovating with your team, how do you get the rest of them using it too? Here’s how we recommend presenting the Miro to your teammates and coaching them through the why, what, and how, so you can start working together.

Employee leadership development is a topic of discussion for organizations worldwide as they look for ways to increase efficiencies and retain top talent. Betsy Leatherman, Global President of Consulting Services at Leadership Circle, calls this cultural shift the “democratization of leadership.” In a recent interview, we discussed the many benefits of employee leadership development and strategies for empowering employees to become great leaders.

Managers often view CRM and CMS as optional or opposing tools. Granted, both CRM vs CMS tools serve differing purposes; however, using them simultaneously can boost your customer data management efforts through the roof. In this guide, we will deep-dive into understanding the key differences between CRM vs CMS and learn when you should use which tool. Let’s go!

Navigating the intricate world of product design requires tools that lend precision to creativity. As we delve deeper into the digital age, it's clear that Computer-Aided Design (CAD) has emerged as a trusted ally for designers. Echoing a global digital shift, CAD tools are enabling designers to work more efficiently and bring their most ambitious concepts to life.

As the end of another year approaches, you may be counting down to the start of the festive period (or maybe even dreading it). This time of year can go one of two ways, either you’re very busy finishing up before January, or your team begins to wind down and get into the holiday spirit. Either way, this can cause a shift in the way your team is working. In this case, we’re specifically referring to the engagement with key metrics.