Teams | Collaboration | Customer Service | Project Management

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MSP vs. MSSP: Key Differences Explained

When navigating through IT management and cybersecurity, understanding the terms Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) is crucial. Recognizing the difference between MSP and MSSP can significantly impact your organization’s efficiency and security posture. Both service providers play vital roles in ensuring your business operates smoothly while safeguarding against various threats.

The 16 best employee engagement software

Looking for the best employee engagement software? The past decade has seen a rapid surge in the number of startups and new businesses. While this growth undoubtedly leads to a higher employment rate, it can also cause a serious problem – a high employee turnover rate. Now that employees have so many options to choose from, the companies’ pressure is to provide an excellent work culture and environment to retain their best talent.

Top Atlassian Technical Skills to Look Out for in 2025

As organisations continue to leverage the powerful Atlassian stack and its suite of enterprise-grade collaboration and project management tools, the demand for skilled Atlassian experts grows. Entrusting such a wide array of tools to an in-house function is by no means impossible, but the only way to harness these tools’ true power and realise their benefits to the fullest is to find skilled Atlassian professionals.

6 data visualization tips to bring your data to life

Would you rather look at a spreadsheet that has hundreds of rows of raw data? Or a simple and intuitive chart that pulls out and summarizes the key insights? For most people, the answer is a no-brainer: They’ll take the chart over the eye-glazing spreadsheet any day. That’s the power of data visualization.

Timesheet Templates: Types with Samples And More

Timesheets are not just about tracking work hours anymore. They have transformed from simple punch clocks to improving projects and timelines, monitoring team performance, and meeting organizational goals. Timesheets help teams manage workloads, prevent burnout, and enhance productivity. In this blog, we will explore different types of timesheet templates and their benefits, from daily and weekly templates to monthly and bi-weekly options.

Revolutionizing the Way Customer Support Teams Use Jira

TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.