Businesses are always looking for the best ways to accommodate their customers’ needs. And in this fast-paced world, they should be able to satisfy customer demands as soon as possible. Fortunately, there’s technology to help you with that. In a joint study by Avanade and Sitecore, 52% of businesses use technology to help deliver better customer support operations. As the world gets increasingly digital, service providers should deliver support through these channels.

Effective organizational communication is crucial for any successful business. Not only will it lead to more effective outcomes, but it will also help to boost employee engagement, collaboration and workplace satisfaction. Organizational communication refers to all types: from verbal to written, from formal to informal. Making sure that you have an effective strategy is key to helping your business thrive. Here are 5 key strategies to help you improve your organizational relationships.

For some organizations, the transition towards a more flexible working environment has been slow to get off the ground, with many managers fearing a lack of collaboration between the team members in separate locations. Undoubtedly, the events of 2020 have prompted teams to trial new ways of working that may previously have been met with a degree of hesitation. But now, as we become ingrained in this new culture, are key stakeholders any more convinced of the effectiveness of remote working?

We’re lucky to be living in an age where technology is constantly evolving. Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.

Continuing our series of Geckoboard customer interviews focused on KPIs, goal setting frameworks and dashboards, we speak to Matt Bryant, Customer Service Manager for COBB Tuning. Matt tells us how COBB Tuning maintains a consistently high CSAT score with a large volume of tickets and how their dashboards have kept the team pulling in the right direction throughout the Covid crisis.

Looking to create an email policy for your business? Email policies are essential if you don’t want your employees to misuse their work email accounts. Not only does an email policy protect your business from unnecessary legal trouble, but it also creates clarity for your employees by setting proper expectations and guidelines on how to use email with the company’s computing facilities. In this article, we’ll cover everything you need to know about setting up an email policy.