While working from home has been a welcome change for a large fraction of the workforce, it does not come without its own set of caveats. Project management tools have aided in this en masse shift to remote work greatly, but many organizations have faced a recurring issue over the past few months; siloed tasks and processes, and lack of visibility across multiple platforms. So we’re thrilled to announce our partnership with Unito, a one-stop collaboration tool which addresses this very issue!
Communication is the key to any healthy relationship. You wouldn’t expect your loved ones to read your mind, would you? (Ahem..at least not all of the time) So why should your customers and employees have to do all of the guesswork? The single biggest mistake most companies make is the failure to communicate, losing their customers’ interest, and sometimes even their trust. And without internal communication with their team, businesses would simply cease to exist.
Experiencing a PR faux pas is inevitable no matter how hard you try to avoid it for your brand. The risk of making an embarrassing mistake is all the more heightened because customers are constantly engaged with your brand through digital channels. A small mistake can be overblown and become viral on the web within an hour. “Even the best intentions can be misread by customers, and oftentimes it takes a lot of work to undo even a simple error,” explains Dan Fries, PR adviser at BlueTree.
Building a user community is one of the most valuable things a business can do for both its brand and its customers. When you bring customers together to learn from each other, everyone wins. Creating an online community space is one thing, but actually getting people to show up and use it regularly is the harder part. Badges are a powerful tool for increasing engagement in an online community.
Some time ago, a group of Mattermost contributors sat down to think about how to improve the installation and maintenance flow of the platform. Managing a Mattermost install is quite straightforward already thanks to its binary distribution, but you still need to install and manage the different components that surround the application itself: the database, the web proxy, and the SSL certificate.
