In the contemporary business landscape, the imperative for sustainability has become more than a trend—it is a fundamental ethos that resonates with consumers worldwide. As climate change, resource depletion, and social responsibility take center stage, companies are compelled to reevaluate their strategies and adopt a more sustainable approach.

Discover how automation and AI are reshaping the BPO industry. From streamlining workflows to enhancing service quality, learn how to use emerging technology for efficiency and growth in your BPO process.

Explore the concept of chronoworking and its impact on productivity and well-being. Delve into global workforce dynamics, flexible scheduling trends, and generational preferences. Discover how Insightful activities tracker empowers remote efficiency, shaping the future of work.

Innovation is the lifeblood of any forward-thinking organization, and to achieve innovation, you need well-structured, collaborative teams. Michel Hauzeur — a Bogotá, Colombia-based Miro user and leader in product development and design — has mastered the art of fostering innovation through strategic team-building. Hauzeur is the Product Design & Innovation Leader at a tech service company called Nearsure, an independent consultant, and speaker..

Business process optimization isn’t a novel concept. In many ways, it’s as old as business itself, as forward-thinking leaders and entrepreneurs have always sought to perform better work more efficiently and effectively. However, the concept has taken on renewed importance as companies grapple with a rapidly changing business environment impacted by shifting consumer trends, unique hiring challenges, technological innovation, and other industry-specific changes.

Burn-up charts are just one tool in the project manager’s toolbox — but these humble charts can be impressively effective. They’re perfect for presenting a quick snapshot of project progress, as well as showing progress over time or the ways a project’s scope keeps shifting. The burn-up chart is well worth understanding and adding to your arsenal. So let’s take a look at what a burn-up chart actually is and how to make your own.

Public safety agencies' core purpose is to protect people's lives during emergencies and unanticipated crises. Therefore, they must have a robust public safety communication system to deliver timely information, promote immediate actions, and exchange mission-critical material and data. The system should also facilitate communication between emergency responders and provide updates to the general public.

Welcome to the exciting world of customer experience (CX) and its significance for your business. Addressing customer journey pain points is key to attracting and retaining loyal customers. Customer experience management is the approach that allows you to create and optimize every interaction a customer has with your brand.

If you're doing any sort of client work, chances are you know the pains of onboarding new clients. There may even be times when you've sent them one of those generic questionnaires that asks about everything under the sun. Bored, the client loses interest, filling out the form with the most perfunctory answers so they can get through it ASAP. Ask yourself: is anyone happy about this? Enter Conditional Logic, a revolution in form creation that adjusts in real time based on your clients' answers.