To master the art of running a successful service desk, imagine it as a game of chess. Each piece, whether it's your team, the tools you use, or the strategies you implement, plays a crucial role in winning the game. There's no one-size-fits-all approach to how to improve IT support, but the tactics outlined in this article will undoubtedly boost your service desk's efficiency, enrich the user experience, and optimize the Return on Investment (ROI) of your tool.

Understand the importance of accurate billable hours tracking and avoid the common pitfalls. Learn how employee monitoring tools like Insightful can optimize the process, ensuring transparency, efficiency, and profitability.

The Taurus leak has startled politics and society in Germany. Shortly before the weekend, Russian propaganda outlets reported on apparently intercepted confidential conversations of the German Air Force, triggering numerous discussions about the state of IT security in the army. "The incident shows that secure communication is still a challenge for many people, even in a professional context," says Benjamin Schilz, CEO at Wire. "Security must be accessible and easy to use.

In the ever-changing business world, organizations constantly face challenges related to workforce management. The key to taking a leap high and above these challenges lies in effective workforce planning, a strategic process that aligns the goals of an organization with its resources. In this comprehensive guide, we dive into the ins and outs of workforce planning, emphasize the need for strategic thinking, and provide a road map to its success by achieving an improved employee productivity rate.

Picture your team, each member's brain buzzing like a well-oiled machine, seamlessly exchanging ideas. Now imagine if a single, memorable domain name could turbocharge this process. It can. The strategic pick of a domain is not just an address; it's the fuel for efficient team collaboration and communication. Consider Troop Messenger as your digital roundtable—the place where minds meet and innovation sparks.

Whenever, We try to implement our new year’s resolution 95% of us fail. We start new habits after some time. Either we start in our heads or we stop after a couple of days. We human beings are built psychologically to slip into our comfortable zone. It is difficult to push ourselves to a continuous basis. In this blog, we’ll explore three powerful time tracking tips that will help you work smarter, not harder, allowing you to accomplish more in less time.

Employees are feeling both nervous and resilient about the shift from remote to in-person operations as businesses around the world progressively restore traditional work conditions. Genius Consultants has released a survey that highlights the changing nature of the workplace and indicates that most employees are preparing for the difficulties that come with this change. Here’s a closer look at the data and opinions that characterize the return-to-office movement as it exists now.