Teams | Collaboration | Customer Service | Project Management

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Redefining Remote Work: Can Time Tracking Spark Innovation and Collaboration?

Learn how reimagining time tracking can drive innovation and collaboration in remote teams. Insightful’s advanced software to monitor remote workers helps identify productive hours, boosting efficiency and satisfaction in digital workspaces.

How executives and individual contributors differ when it comes to AI

This article was originally published on Reworked. We live in an era where technology zips and zags through our lives. AI is seemingly everywhere—yet it’s also entangled in a mess of buzzwords and grand promises. In many ways, AI is a transformative technology. But when we look back on history, its promises and challenges are not all that unique. History teaches us that technology implementation is always complex and rarely goes as planned.

The 9 Best Workforce Analytics Software Tools in 2024

Workforce analytics software collects, analyzes, and visualizes employee data to help companies make data-driven decisions about their workforce. With hundreds of different workforce analytics tools currently on the market, choosing the one that’s right for your business can be difficult. In this post, we’ll review some of the best workforce analytics software tools available today and help you understand how each one works.

Intelligent Workflow Automation: Innovative Organizational Processes

Managed Service Providers (MSPs) are constantly striving to optimize their service delivery and maximize efficiency for their clients. As a result, Intelligent Workflow Automation (IWA) has proven to be a powerful tool empowering MSPs to leverage cutting-edge technologies like AI, machine learning, and Robotic Process Automation (RPA) to revolutionize how they manage client workflows. IWA goes beyond simple automation.

12 Best Reporting Tools for Better Project Visibility in 2024

Keeping your team aligned on pending tasks is not enough. You need to make your team’s achievements visible with the right reporting tools, such as project reporting software, resource management software, time tracking software, etc. These online reporting tools use data to showcase your team’s efficiency. We understand you may not have the time to research the best reporting tools, so we’ve done the grunt work for you.

Unlock the future of intelligent employee experiences | Free Zendesk report

Did you know that satisfied employees lead to satisfied customers? The Zendesk #EXTrends 2024 report shows how AI, easy-to-implement tools, and a focus on security are reshaping the workplace and the employee experience as we know it. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Build Dashboards for Monitoring the Remote Workforce

Remote workforce management is driving the business landscape, requiring cloud-based tools for monitoring to maintain productivity and user satisfaction. Real-User Monitoring (RUM) and synthetic transaction monitoring are powerful tools that enable organizations to diagnose and fix network issues faster for their employees wherever they work.

Cost control 101: Optimize your project expenses

Cost control involves identifying expenses and finding ways to reduce them to increase company profits. In this piece, we’ll explain what cost control is and how cost control fits into the cost management system. Cost control is an essential part of any financial strategy. When monitoring your company’s finances, how can you stay within budget?

Claire Quansah: 6 steps to successful change management

New tools and processes can transform your workflow. Especially when they’re well communicated, properly tested and correctly implemented. Successful change management motivates your team to adopt new practices. And makes them productive and happier - now and into the future. In this episode, we’re joined by Claire Quansah, an ops expert in the agency space with nearly two decades of experience. Claire shares the steps to consider when implementing change within your agency. She gives advice on how to promote continuous improvement and set your team up for success.