To win over today’s customers, delivering good customer service alone is not enough. You also need to create a great customer service experience. Customer service experience is defined as the overall experience a customer has interacting with your company throughout their journey. Brands like Zappos and Amazon are loved by their customers for the memorable customer service experiences they deliver.

Now that we’ve settled into 2021 there is a much wider recognition that technology made a significant difference this past year and will do so in the coming years for business as well as individuals. Everyone has predictions for what technologies CIOs should prepare for and admittedly most of them are accurate. However, there is more to preparing for the future than just technology.

Customer service automation technology is commonplace in every sector, from artificial intelligence (AI) engines used to front-end a customer interaction and problem diagnosis, to ‘chatbots’ and robotic process automation (RPA) of transactions. The efficiency benefits are clear enough, but there are differences between the public and the private sectors that makes the adoption of these new technologies a little different. The key differences lie in complexity and risk.

Using the right boardroom technology is of utmost importance when shifting from physical to virtual board meetings. One of the most important factors to consider to make sure you choose the right technology is security.

Want to learn time management for work? In today’s hyper-competitive work environment, time management is important for both the employer and the employee. How? Employers have to set smart goals and prioritize their tasks. They need to track their project progress and complete their deliverables on time to succeed. On the other hand, when employees become more conscious of how they spend their time, they can take steps to optimize work performance.