How to convert (and keep) clients using client management Running a profitable company isn’t just about bringing clients in—it’s about keeping ‘em around, too. We all know the stats back this up. Time and time again, we’ve been told that it costs about five times more to attract new clients than keep old ones, and increasing retention rates by just 5% can boost profits from 25% to 95%. Sounds good, huh. So, how can you convert and keep clients in your portfolio?

How to convert (and keep) clients using client management Running a profitable company isn’t just about bringing clients in—it’s about keeping ‘em around, too. We all know the stats back this up. Time and time again, we’ve been told that it costs about five times more to attract new clients than keep old ones, and increasing retention rates by just 5% can boost profits from 25% to 95%. Sounds good, huh. So, how can you convert and keep clients in your portfolio?

Handy new features to help your teams work better – with anyone and from anywhere

Because of the ongoing COVID-19 pandemic, more people are working remotely than ever before. On the one hand, productivity hasn't really suffered as there are a large number of cloud-based tools that make it possible to be just as productive outside of the office as you are in it. But on the other hand, there are also certain types of collaboration habits that make security breaches no longer a matter of "if" but "when." Understanding what these are is the best way to avoid them at all costs.

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. Barely a year later, the annual conference was entirely virtual, your parents knew what “Zoom fatigue” was, and the Javits was a Covid-19 vaccination center.

We already know that anything that can be measured can be improved. Time tracking has been used to quantify and increase productivity for years now. But it’s not just about logging hours and filling out timesheets. The data obtained is a gold mine that allows you to improve productivity, efficiency and motivation. This way you can take a productive approach without extra effort.

Workflow automation is the process of simplifying your business processes and making them easier to manage. It can help you streamline your repetitive tasks while helping you focus on the important things. In other words, you can do actual work instead of toiling away on administrative chores.

Customer support is a vital aspect of business in any industry - it’s how you address questions and concerns and resolve problems so customers continue using your product or service. Yet many customers dislike contacting support. A Statista survey found that 60% of respondents worry about long hold times, and 59% are concerned they will be transferred to different departments and have to continually repeat their problem.