Hey lovely Riot folks, Welcome to the Riot Web 1.6.6 update. This is a relatively incremental release, but we do have a few feature updates alongside all the normal bug and performance fixes.

Staying connected is no easy task, but during the shift to remote work team leads have had to adapt on the fly to managing distributed teams. Learn how these five Asana managers are helping their teams collaborate while working remotely.

Looking for the best Teramind alternatives? Teramind is a useful monitoring tool to keep track of your employees’ productivity levels and boost their work efficiency. However, it’s not the perfect productivity solution. For starters, its comprehensive feature list can overwhelm novice users. Additionally, as its base plan has a flat 5-user fee per month, it might not suit smaller teams.

World Productivity Day is June 20th. Usually, we’d be gearing up to share tips and best practices on how to be your most productive self with Asana. But with the various challenges teams have experienced in 2020, our definition and expectations of productivity have changed. This year, instead of focusing on individual productivity, we want to help you center on connecting and collaborating with your team in order to be at your most effective—together.

Uncomplicating the customer experience can be especially challenging for companies with complex ecosystems: think of buyers and sellers within marketplaces like eBay or Reverb, or the web of interconnected business owners, drivers, and customers on the receiving end of food or furniture deliveries.

The COVID -19 pandemic has overstretched customer support teams across all industries. Many organizations faced a massive influx of customer requests for help, and in most cases, they were not resourced to respond appropriately. Now more than ever businesses need a customer engagement platform that enables their customer support teams to do more with less.

We are happy to announce that Scoro is now a FrontRunner among Professional Service Automation (PSA) Softwares on Gartner review site network. This achievement is significant because FrontRunners Quadrant highlights software providers that have received the highest scores from the everyday users of the products.

Searching for the perfect ActivTrak alternative? ActivTrak is an employee monitoring tool that tracks your team’s productivity easily. However, it isn’t perfect. ActivTrak can be difficult to navigate and set up, and raises some privacy concerns as its Tracking Agent remains invisible to the user. But don’t worry! In this article, we’ll cover 7 great ActivTrak alternatives to help you pick the right tool for your needs.

Conversational AI technology is going to be transformational as the possibilities seem to be growing with the spurt in the reach of digital devices, soon augmented with AI-enabled conversational interfaces. From fetching data to answering questions, conversational AI can mimic all that a human agent does but in quicker time, giving users immediate access to information or providing immediate responses.