Teams | Collaboration | Customer Service | Project Management

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monitask

Tips, Tricks and Tools for Remote Team Collaboration

May 29, 2024 By Junun Saleh In Monitask
In today’s ever-evolving work landscape, remote teams are becoming increasingly common. With numerous advantages, such as flexibility and access to global talent, remote work has transformed how we collaborate and achieve our goals. But how can we ensure that our remote teams remain engaged, motivated, and productive? The answer lies in effective communication, trust-building, and engaging team-building activities.
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teamsupport

Transforming Customer Support with a User-Friendly Ticketing System

May 29, 2024 By TeamSupport In TeamSupport
In the fall of 2020, POMS Corp., a leader in the manufacturing industry, decided that enough was enough. For years, the POMS support team had battled a ticketing system that seemed to create more problems than it solved. Support requests were frequently buried and lost, only to resurface too late. Some tickets were even left unanswered, leading to unsatisfied customers and frustrated team members.
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zendesk

What's new in Zendesk Workforce Management (WFM)

May 29, 2024 By Lilia Krauser In Zendesk
Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.
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CurrentWare

UI/UX Updates, Performance Enhancements, QoL Improvements (v10)

May 29, 2024 By Dale Strickland In CurrentWare
CurrentWare version 10.0 is here! This update includes a variety of performance and quality-of-life enhancements, including easier access to key tools and improvements to existing features and functions. As a CurrentWare customer, these quarterly product updates are included at no additional cost as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way.
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asana

How to create a CRM strategy that drives sales and loyalty

May 29, 2024 By Team Asana In Asana
A CRM strategy is a company-wide plan to increase revenue and improve customer relationships using specific actions and technology. In this piece, we teach you how to build a CRM strategy with the use of CRM software. CRM software helps teams turn strategy into action by consolidating data. It also helps teams improve existing CRM strategies to better meet customer needs. In business-to-consumer (B2C) companies, the buyer journey is paramount. Happy customers are loyal to brands they love.
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UI/UX Updates, Performance Enhancements, QoL Improvements (v10) | CurrentWare

May 29, 2024 By CurrentWare In CurrentWare
CurrentWare version 10.0 is here! This update includes a variety of performance and quality-of-life enhancements, including easier access to key tools and improvements to existing features and functions. As a CurrentWare customer these quarterly product updates are included as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way. We offer comprehensive documentation, training resources, and personalized support to ensure a smooth transition.
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Apploye

Top 11 Benefits of Employee Monitoring

May 28, 2024 By Apploye In Apploye
'Employee Monitoring' is a holy grail for employers, while employees may find it a trivial pursuit. But is that so? For ages, business leaders and employers have been trying to implement many tactics to oversee and control the activities of their subordinates for an efficient optimization of their workforce. On the other hand, monitoring methods have always been negative for some employees. Some may feel okay, but very few of them understand the advantages for their own sake.
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InvGate

The InvGate Service Desk Integration Cheat Sheet

May 28, 2024 By Melisa Wrobel In InvGate
Any well rounded IT Service Management (ITSM) solution must also be able to integrate different software applications. Incorporating and coordinating different capabilities and features on your platform will both significantly expand your toolbox and level up your support processes. So, to make sure you are getting the most out of your ITSM tool, we have put together this InvGate Service Desk integration cheat sheet with a list of all the possible integrations to complement the solution.
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