Knowledge management has long been an IT service management (ITSM) capability, with it now a management practice within the ITIL 4 body of service management best practice guidance. However, knowledge management is also one of the ITSM capabilities that, while relatively highly adopted, organisations often struggle with.

Serving as a link between the hiring process and complete integration into the organization, onboarding is an essential stage in the employee lifecycle. Productivity, work happiness, and employee retention can all be strongly impacted by a well-organized onboarding process. Onboarding strategies need to change with businesses, and they can benefit from ongoing innovation and improvement.

Customer Service Management (CSM) is the backbone of creating enduring customer relationships and driving business growth. This article delves into the essence of CSM, unraveling professional tips and best practices that have been highlighted by industry leaders throughout the episodes of the Ticket Volume podcast.

The best customer onboarding software will help drive customer success and retention. Acquiring new customers is just the first hurdle. When I'm first introduced to a new service, a smooth onboarding process makes all the difference. It sets the tone for the entire relationship and directly impacts my likelihood of becoming a loyal, long-term user. This is where customer onboarding software comes in, helping businesses like yours turn those initial sign-ups into engaged brand advocates.

Employee Monitoring Software – The most amazing tool in today’s work environment. Such applications act like messiahs when it comes to analyzing employee behavior, work time utilization, & more. Software such as DeskTrack is available in 3 modes: Desklite, Stealth, & Tagger, each with its features & pricing. Today, we will talk about all these modes & features, so, let’s get straight into it.

Employee Performance Tracking is more than just keeping tabs on work hours these days. In today’s flexible and modern work environment, identifying employee output is the key to success. We recommend using performance measuring software for the best results. Tracking your staff for performance, efficiency and productivity is essential with the continuously changing and complex work atmosphere.

United Nations International Computing Centre (UNICC) has selected Element as its secure communications platform, following a competitive tender process. UNICC is the largest strategic partner for digital solutions and cybersecurity within the United Nations system. It designs and deploys transformational digital tools and programmes to support over 90 partners in fulfilling their mandates.

We’ve all heard of nepotism, aka the act of favoring family members in the workplace. But what about cronyism? It’s the ‘insidious’ cousin that thrives within the organization itself. Cryonism is not about blood ties, but about the web of personal connections that trumps qualifications and merits. In this article, we will peel back the layers of cronyism, from its damaging effects to ways to prevent it, and some cronyism examples for better understanding.