Achieving efficient and effective customer support helps your business stand out from the competition. But, leveraging that support software can significantly enhance the customer journey, and help your business increase customer satisfaction. By providing a tool that encourages collaboration, communication, and connection, your customers will have access to software that redefines the customer experience. In this blog, we’ll explore why TeamSupport is the best solution for B2B SaaS.

Exploring IT service management (ITSM) reveals the importance of ITIL, a framework of best practices for service management. It provides a structured service management strategy that enhances IT service delivery. By adopting ITIL best practices, companies can work more efficiently, improve service level management, and meet their business goals with effective practices and processes.

Agile product management is a cyclical framework that relies heavily on close collaboration and communication between team members. To accomplish this, product teams use structured Scrum events — formerly known as Scrum ceremonies — at regular intervals throughout a Sprint to set the requirements for the upcoming work cycle, align on progress, share results, and plan for the next iteration. Scrum events are the backbone of a successful Agile team.

With the end of the calendar year approaching, we’ve focused our December update on enhancing the calendar and time management features. From sending calendar event invites from Scoro to a new time-off report and other usability improvements, we’ve packed in something useful for everyone!

How many times have you faked an illness before team-building games? Calm down, I won’t force you to reveal this horrible truth. Let’s just admit that the majority of team-building activities suck. Those egg-dropping and hot dog eating contests… Yuck. On the other hand, team-building activities are essential for the company’s success. In fact, the personal bonds between teammates give businesses a competitive edge.

To manage a distributed team, you need solutions for keeping everyone connected, tracking tasks and projects, and monitoring time and schedules to maximize productivity across time zones. But to choose the right remote workforce management software, you have to consider several factors, including: This article explores the top tools for managing remote employees to help your business operate more efficiently and enable your team to work better from anywhere.

In the concrete environment of high competition, various organizations in any field have realized the use of data-based decision making, planning, and control for the future unchangeable of the business. Unlike the conventional decision making process, which involves guesswork or benchmarking, data backing utilizes quantifiable information to assist in making a decision.

13 Imagine your remote employees aren’t hitting their goals, tasks are slipping through the cracks, and deadlines are constantly missed. Sounds stressful, right? You might think the problem is a lack of focus or commitment. But in reality, it often comes down to something else, the motivation. Yes, you read that right! Lack of motivation is the real issue. But don’t worry!

Use your lead funnel to streamline the customer journey for prospects, leading to higher conversion rates and easier sales.