When it comes to online tech products Google is the undisputed world leader – almost everything it launches turns to gold, swiftly becoming the industry standard. From Search and Gmail to Chrome, Docs, Maps, Translate, Drive and Google Plus the massive successes have far outweighed the failures. It only makes sense then that any insight we can get into the processes used by Google Product Managers should be treated as a great reference for how to deliver high quality products.

OneDesk has lots of configurations to allow you to control the emails we send on your behalf. All these options can be fond under Administration > Email settings. These options include: You can control the content and appearance of the emails we send. All these changes can be made inside your account under: ADMINISTRATION > EMAIL SETTINGS > APPEARANCE

We released Zulip Server 2.0.6 today. This is a bug fix release, containing several cherry-picked changes since Zulip 2.0.5.

Non-profit organizations have to be savvy in knowing how being efficient with their funds. This translates further into needing efficiency in how work is managed and tracked. For non-profits that have been around for some time, there tends to be a lot of tired, old workflows that are not using the most effective software to do this management.

With more companies creating and expanding their customer success teams than ever before, it’s critical that leadership focuses on the right metrics to accurately gauge their work. Remember, this team isn’t just an extension of customer support, so common metrics like average ticket close time will fail at accurately representing their contribution to your company.

That’s the potential grandeur of applying AI in different fields and industries of the world today! The UK government seems to have made the right move and at an opportune time too. AI is the intelligence exhibited by machines. These machines have competence in reasoning, learning, language processing, planning, and perception to help improve decision making of businesses. Basically, AI’s data crunching power will outsmart the smartest technologies of today.

When organizations upgrade from Wire Pro to Wire Enterprise one of the key integration features is the support for Single Sign On (SSO) through SAML 2.0. The integration with identity management solutions enables organizations to simplify password managment and lower the risk of phishing attacks. Moreover, many of the identity platforms augment the set of authentication and authorization features to compliment the security of Wire.

The concept of Zero Trust is taking hold as the best approach to secure business data and stay compliant with various regulations. Traditional security models assume that everything within an organization’s network can be trusted by default.