Goal setting is a crucial activity for any successful team, and many today are leveraging Key Performance Indicators (KPIs) as part of the process. Before jumping on the bandwagon, keep in mind that when done poorly, KPIs can do more harm than good. Managers can become mired in numbers that don’t matter. Individuals can be incentivized to focus on things that undermine long-term success. And amidst all the noise, teams can lose sight of their real goals.

Wire is all about making you more productive -and in the spirit of working more efficiently- here are five pro tips that will make collaborating even easier.

Research by American Express suggests that consumers are willing to spend 17% more on a company that has outstanding customer service. It’s no secret: first-rate customer service is the key to business success. But to excel, businesses should have a customer care plan and ensure that stakeholders have a positive experience at every touchpoint.

I’ll be shocked if you’re shocked: Building social connection in a remote team is the hardest part of managing a remote team. According to a survey we ran this past fall with 297 remote managers and employees, “fostering a sense of connection without a shared location” was seen as the #1 most difficult part of being a remote manager – and the #1 most difficult part of working remotely, in general.

In the year 2020, nearly 80% of businesses will use a chatbot in one form or another. Chatbots have become an important part of business growth and the need for these AI-powered bots is only going to increase in the future.

Seeing a business grow in front of your eyes is exciting. You’ve got a product or service people love, and you’re getting new customers all the time. However, with this excitement often comes growing pains. Five customer support agents may no longer be enough, and it’s time to expand the team to double digits to meet the demand of tickets and phone calls.

As Facebook announces the rebranding of WhatsApp and Instagram, the risks businesses are taking when using WhatsApp for work become clearer. Your mined corporate data places you as an advertising target. We all kind of know it already - and the answers as to 'why?' range from "this is what our customers want to use" to "it is just more fun/easy" and even "if it breaks, we'll fix it". We've heard them all.