The hybrid work model has rapidly gained popularity, offering employees the flexibility to split their time between working remotely and in the office. This approach caters to a range of preferences, helping businesses strike a balance between productivity, collaboration, and employee satisfaction. However, implementing an effective hybrid work schedule comes with its own set of challenges, such as ensuring fairness, maintaining cybersecurity, and fostering collaboration.

Just announced, the IDC MarketScape: Worldwide Team Collaboration Applications 2024 Vendor Assessment (doc, October 2024) recognizes Slack as a Leader. “Slack enables an ease of channel-centric collaboration across different modalities in a way that few products can,” said Wayne Kurtzman, IDC Research Vice President of Collaboration and Communities.

Customer experience (CX) has emerged as a crucial influence on market share among banking organizations. Financial institutions that invest strategically in CX achieve 2.5x higher wallet share and 1.9x higher customer satisfaction scores compared to their peers. 93% of banking organizations view CX as their primary competitive differentiator, which highlights the importance of a superior CX. However, there’s a crucial gap in how banks approach CX enhancement.

Yohan Lobo, Senior Manager, Industry Solutions, M-Files, has been featured in Global Data to discuss how Artificial intelligence (AI) has emerged as a crucial enabler of such transformation in the financial sector. Read the full article on How AI is transforming customer services in the financial industry - GlobalData. "Data and trust are at the heart of delivering efficient services and contributing to business longevity; however, inconsistent customer service can erode this progress.

Eager to protect your business from insider threats? Discover why real-time alerts are key to keeping your business same. Find out how Insightful's real-time alerts can safeguard your company.

Did you know that nearly 55% of IT leaders say they waste resources because of bad capacity management? Every tech dollar matters in today’s business climate so improving IT capacity management is key. It helps you use your digital assets to their best. This way, you can meet your business needs today and plan for tomorrow’s, keeping your operations efficient and sustainable. In this article, you’ll learn about the important parts of IT capacity management.

‍ Did you know the ITRC reported 2,365 cyberattacks in 2023? Therefore, senior leaders must build strong cyber resilience to fortify data security. That’ll be your ability to swiftly recover, respond, and identify security incidents. PwC notes that only 2% of organizations implement firm-wide cyber resilience. This can be attributed to challenges like lack of awareness, complex IT environments, and resource constraints.

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