Teams | Collaboration | Customer Service | Project Management

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Workload Management: The Complete Guide

Struggling around properly managing or wish to optimize the workload management in your business? You are not alone. We all know that feeling of dread. We mean? Who wants to be overwhelmed at work? Trust us, you can’t win the race against your seemingly unending to-do lists unless you know how to properly manage your workload. According to an expert PMI report, about 50% of projects experience scope creep. It is due to setting unrealistic and maintaining unrealistic expectations.

Understanding Your Customer Experience Lifecycle

Imagine walking into your favorite coffee shop: The smell of coffee and the baristas’ smiles welcome you. You order your usual, a caramel latte, and the barista knows your name and asks about your vacation. This is what businesses aim to achieve by understanding the customer journey. From finding the coffee shop to enjoying your latte, your experience is made better at every step. This is what businesses aim for when they understand the customer journey.

What is program management? Examples, skills & best practices

Program management is the management of multiple related projects at the same time. A program is a set of interconnected projects overseen by a program manager whose main goal is to ensure that all work ties back into company-wide goals and objectives. Learn more about how program management works, what a program manager does, and the potential benefits of using program management in your own work.

The 8 best project management timeline templates in 2024

Are you feeling swamped by deadlines? You’re not alone! Managing a project can get messy pretty quickly without the right tools. That’s where project management timeline template comes to the rescue. Whether you're juggling multiple projects or just trying to streamline your workflow, a project timeline template could be just what you need!

Why Does API Documentation Matter in SaaS?

The SaaS landscape is growing, especially with the advent of AI integration. Moreover, companies haven’t stopped upgrading their existing features and adding new APIs to enhance their capabilities. But as SaaS businesses focus on making their interfaces look more sophisticated yet intuitive, developers often find themselves stuck with the complex challenges of product and API implementation.

5 Innovative Ways to Use Chat Tools for Marketing

Marketers are always looking out for the “next big thing” and it turns out one has been right under our noses all along: chat tools. These platforms have become the latest frontier for marketers, opening up creative new ways to engage customers and streamline workflows. It’s commonplace for teams to use chat tools to increase their productivity and improve their collaboration efforts.

Microsoft Teams is "Open For Business"...for Hackers

Another day, another depressing tale of wide-open-by-design collaboration software from tech giants, that leads to easy exploitation by hackers. This time, it’s Microsoft Teams opening the door for phishing attackers to send federated Teams server messages to organizations who didn’t have sufficient paranoia to close the biggest open door ever into their internal communications.

Why intranets fail reason #5: Platforms have inadequate AI functionality

Too many company intranets are outdated, sluggish and disconnected from the needs of employees. It’s a common issue that leads to disengaged teams and lost productivity. Intranets with robust AI functionality can help solve these challenges. Without the right AI tools, your intranet might be stuck in the past, unable to deliver the experience today’s employees expect and deserve.

The Tech Hiring Freeze and Slowdown: What It Means and How to Navigate It

Over the last several months, the tech industry has seen a noticeable hiring freeze and slowdown, a shift that has impacted both job seekers and employers. Once known for aggressive hiring practices and rapid growth, many tech companies are now taking a step back due to a combination of economic uncertainties, evolving market needs, and budget restrictions. For tech professionals and those involved in recruiting, this slowdown presents unique challenges, but also opportunities for growth and adaptation.

How artificial intelligence is driving human innovation

Raconteur originally published this article online and in print on October 17, 2024. In the rapidly evolving landscape of artificial intelligence, visionary leaders are reframing the narrative. The question is no longer whether AI can outperform humans in certain tasks, but how it can be harnessed to elevate human potential and drive innovation. What does generative AI (GenAI) excel at? And what tasks are best left to humans?