Teams | Collaboration | Customer Service | Project Management

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Navigating your identity and finding your lane with Yemi Penn | Experts Unleashed | Atlassian

Yemi Penn is a fearless businesswoman, thought leader, and rebel. An Engineer by profession and an entrepreneur by passion, Yemi fuses analytical thinking with creativity to create magic. Transformation is the theme across Yemi’s contributions, whether it’s opening an F45 gym in London or a café in Sydney’s South-West Suburbs, authoring a book, managing complex projects such as Crossrail and Sydney Metro, or even producing impactful documentaries on healing collective trauma.

Human Resource Management Software: The Complete Guide in 2024

Human resource management software solutions are important in businesses and organizations today. Out of all the resources including time, tools, equipment, and expenses, its employees are the most valuable resource for any business. Thus, the difference between success and failure lies in how you properly manage your diverse workforce. From onboarding to offboarding and everything that comes in between, it is essential to optimize every step of the employee lifecycle.

Why compliance matters for a distributed workforce

The distributed or remote work structure has developed into a strong and dynamic paradigm that all organizations are rapidly adopting. However, compliance becomes increasingly important as businesses seek more remote and global talent. Compliance is more than simply performing the acts the law and other legal requirements compel one to do. Compliance concerns trust, data security, and sustainability in a distributed work environment.

What is contact center compliance & how to tackle it?

From customer details to call recordings, contact centers deal with tons of valuable data regularly. As a result, they must have the right systems to keep that data safe and secure to avoid a potential data breach. But how do you do that? Simple: through contact center compliance. Adhering to the established rules and regulations will empower contact centers to protect their customers’ private information.

Professional Development for Remote Workers

Companies and company leaders often stress the importance of employee loyalty. However, are they doing enough to keep those employees within their ranks? According to WeWorkRemotely, 76% of workers choose to work for companies that provide additional training or skills improvement. Moreover, 70% of employees stated that they would leave their company for a position within an organization that invests in employee development. Have you noticed a rise in employee attrition?

October 2024 Version Update: Portfolio-Level Bookings & Bank Payments with Stripe

Earlier this year, we introduced the concept of bookings into Scoro, making it possible to do high-level resource planning in the project view. Now, we’re taking it a step further with the new Bookings module, making it easier to manage bookings across your entire portfolio. Let’s explore this and other updates for the month!

Simpplr launches first unified Recognition and Rewards solution to seamlessly amp up employee engagement

Employee recognition isn’t just a nice-to-have — it’s a critical driver of employee well-being, motivation and performance. We’re thrilled to announce the launch of the first unified Recognition and Rewards solution directly within our #1 employee experience management (EXM) platform.

Workflow: How to create reminders on tickets that are on-hold - 2024-09-25

Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.