Teams | Collaboration | Customer Service | Project Management

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Workflow: How to send satisfaction surveys when tickets get solved

Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Top 10 Essential Workforce Management Tools & Software with Price

Workforce management tools & software play an important role in the modern work environment. Almost every organization uses such tools. Those who don’t stay behind in productivity, efficiency, and overall in the market. Using such software is now necessary because of the diverse workforce, managing which is a challenge. Moreover, in today’s post, we will run you through the top 10 workforce monitoring platforms to help you decide the best-fit software solution for your organization.

5 key steps for correcting non-compliance

In a world where accountability and integrity are crucial for business success, compliance goes beyond just following the law. When there’s non-compliance, it’s not just an inadvertent slip-up; it’s a major problem that needs immediate corrective action. Correcting non-compliance isn’t just about avoiding penalties; it’s about reinforcing the trust and confidence of stakeholders, customers, and employees.

Monitask vs. actiTIME: A Comprehensive Comparison of Time Tracking Tools

Time tracking tools have become essential for businesses aiming to optimize productivity and manage work hours efficiently. Two popular options in this space are Monitask and actiTIME. While both offer robust features for tracking employee time and managing tasks, they cater to slightly different needs and preferences.

Build a culture of experimentation to embrace AI's full potential

Mainstream AI has arrived, and with it all the questions about what this means for our jobs and our businesses. Which tasks are best handled by humans, which do we want to hand over to AI, and which are most effective through some kind of human-AI collaboration? Will leaders need to up-skill entire workforces? And will all this make work better? It’s easy to feel overwhelmed by the pace of change. But, equally, now is not the time to take a back seat to wait and see what happens.

16 Essential Time Management Techniques to Keep Your Teams Focused

Explore 16 time management techniques designed for today's busy teams. From the Pomodoro Technique to the 4D System, find ways to enhance focus and output. Learn how Insightful's platform aids in applying these methods for better results.

Zendesk Community Event: Achieving CS Excellence with Workforce Management and Quality Assurance

On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.