Teams | Collaboration | Customer Service | Project Management

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Privacy shield judgement points to a decentralised future

In something reminiscent of David and Goliath, the stone of Max Schrems’ landmark legal challenge has shattered the Privacy Shield that protects centralised service providers. This is a really big deal. It means that the personal data of an EU data subject (‘person’) cannot be transferred from within the EU to the US without an appropriate mechanism.

Using Document Templates in M-Files | Intelligent Information Management System

Use of templates in M-Files is really easy. Just select what you want to create and M-Files offers you the templates available. You can select from the ones created specifically for your company and for the specific class chosen, or you can choose from the blank templates.

10 Excellent Clockify Alternatives (Features, Pricing, Ratings)

Searching for the best Clockify alternatives? Clockify is a powerful Pomodoro timer and time tracking software that helps teams boost their productivity easily. However, it’s not perfect. Apart from having expensive pricing plans, Clockify also lacks several advanced features like web and app usage tracking and screenshot monitoring. Naturally, both of those features are essential to help you manage employee productivity effortlessly.

How To Build a Crisis Management Plan (for CS teams)

Crisis management is essential for any business (large and small). It can provide guidance, even in the most chaotic times. And it can find ways for your company to come out victorious on the other end. However, 51% of companies admit to not having a crisis management plan in place. Is your company one of them? If it is, here’s the way to write a crisis management plan, as well as the way companies have used them to resolve crises.

OneDesk for IT Companies and IT Departments

Unlock the project management and helpdesk features of OneDesk to streamline your communications and workflow. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.