Successful businesses like Amazon are built on the basis of prioritizing customer service values over anything else. Their emphasis on customer-centricity shows how customer service values can reap a wide-reaching impact on the growth of any company. If you get the culture right, customer service values will follow. In growing companies, support reps are riddled with steep targets to be on the right side of service metrics.
Are you planning to enhance the productivity of your business operations? Do you want to implement specific changes in your marketing activities? Well, if your answer is yes, don’t just introduce the changes straightaway. It will undoubtedly invite trouble, especially if it’s a significant change that could impact your way of doing business. Rather, you should try out Team Management Software. But, if you ask me why, here is the answer.
When lockdown hit, it immobilized the entire industry; staff had to transition to working from home, tenants and clients could only be supported online or over the phone and all repairs and maintenance work was brought to a sharp halt. Fast forward to now, after months of moving operations online and trying to digitize processes, several industry challenges have been put under the magnifying glass.
You can never be productive if you take on too many responsibilities. You will end up spreading yourself too thin and will not get anything done, at least not well or on time. That’s often what separates highly productive people from those running behind – ability to prioritize and respectfully say no. Most people don’t feel comfortable turning down another person. Especially in a work environment where the fear of being judged for saying ‘no’ is heightened.
Both Time Doctor and RescueTime are great productivity management and time tracking software. But which one is right for you? This article compares Time Doctor and RescueTime’s best features to help you make the right choice. We’ll cover what these tools are, along with a detailed TimeDoctor vs RescueTime comparison to help you out.
“Technical Support Excellence is the achievement of the maximum positive impact on profitability and reputation of the company, product, or brand being supported through the efficient and effective delivery of support.”1 That’s according to a recent report by ServiceXRG, a research firm that helps companies retain customers, expand revenue, and achieve cost efficiencies through service excellence.
M-Files bested all competitors in this year’s edition of the Nucleus Research Content Management (CM) Technology Value Matrix. Similar to the Gartner Magic Quadrant, the matrix places vendors in four regions — assessing them on two key factors: functionality and usability. M-Files earned the top spot for both criteria, placed in the Leader quadrant for the seventh consecutive year.
We’re excited to announce the release of Zulip Server 3.0, containing hundreds of new features and bug fixes to help distributed and remote teams stay productive and focused. Zulip is the open-source threaded team chat app, used by thousands of teams globally. Zulip’s unique topic-based threading experience combines the immediacy of real-time chat with the asynchronous efficiency of email-style threading.
Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel of choice. From ticket deflection to smart automation, the impact of AI on customer service is announcing itself in surprising ways. A customer can now start a conversation over chat, continue it via phone, and pick it up later over email within the same conversation thread.
