We’ve redesigned our dashboards, and added a grouping feature to make our TV dashboards the simplest, clearest way to share key numbers with your team. Oh, and we’ve rebranded too.
Every growing support team needs a standardized customer service process. Without proper guidelines in place, your agents would be left in the dark, not knowing how to approach an issue – leading to duplication in effort and a delayed response time for customers. While using a ticketing system can help automate certain actions, it is unlikely to solve your team’s productivity unless your agents follow a documented customer service process as well.
Matterpoll is a plugin that allows users to create polls in Mattermost. Since Mattermost is localized in 16 different languages, it’s optimal that Matterpoll is similarly localized. Because we rely on contributors to do the translations, we want to make it easy for them to translate new strings and determine whether already translated strings need to be updated because the “source” text changed.
Want to learn about the latest tools and trends in call center technology? In this article, we’ll go over some recent call center tech trends and even give you some helpful tools and tips to improve your call center operations.
