Teams | Collaboration | Customer Service | Project Management

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Top 4 Skills to Look Out for in DevOps Engineers

Finding the right DevOps talent to accomplish a seemingly endless series of complex technical tasks has become a top priority for organisations. As businesses strive to increase agility and scalability with the use of enterprise-grade cloud architecture, adopting practices like continuous integration and continuous delivery (CI/CD) become highly sought-after.

Story points: Estimation guide for user stories in Agile

Story points are an estimation technique used in Agile project management methodologies to help your team scope the effort required to complete a task. Story points account for factors like task complexity and uncertainty, which makes them more accurate than other estimation techniques such as time-based estimation. Estimating story points may sound complicated, but we’ve got you covered—we’ve broken down the process into six simple steps.

How Much Does Payroll Cost for Small Businesses?

Small business owners often face challenges setting up a payroll system, particularly if accounting isn’t their strength. It can lead to errors, late payments, or compliance issues. There are some factors that influence the choice of the right payroll system for a business, such as; Accurate payroll is important because incorrect tax filings can lead to penalties, fines, and legal implications for the business. Thus, it impacts its financial stability and reputation.

Empowering AI to improve customer service

Artificial intelligence (AI) was the subject of an informative webinar titled “Navigating the CS Jungle,” hosted by Liam Martin, co-founder and chief innovation officer of Time Doctor, and featuring GQ Fu, CEO of LTVplus. AI is an essential part of modern customer service. As businesses strive to boost efficiency and enhance client experiences, artificial intelligence (AI) is becoming increasingly significant in the customer service industry.

How to Be Productive During The Workday

Are you struggling to find ways to be productive? You’re not alone. Productivity is something that most people struggle with at some point or another. But don’t worry – you can do several activities and strategies to be more productive in your day-to-day life. This guide will get you more out of your day by setting achievable goals, organizing your time and workspace, and using productivity tools and techniques. Let’s get started!

Mastering Overtime Management: Strategies, Best Practices, and FLSA Compliance

Currently, all US businesses must track the time of all non-exempt employees and keep those records for 2 years to comply with FLSA, thus avoiding unexpected and costly wage and hour lawsuits. In terms of the FLSA, these are some of the most important things every employer and employee should know about complying with the DOL’s FLSA timekeeping.

How to find alignment on AI

AI’s starring role in workplace transformation is now undeniable. CEOs everywhere are asking senior leaders to create strategies for maximum AI impact, while frontline managers and their teams must navigate rolling out this new reality. AI feels like an imperative within all corners of the org chart. Eager to dig deeper, we turned to the latest research from Asana’s Work Innovation Lab, a think tank developing human-centered, cutting-edge research to help businesses evolve.

8 types of IT projects and their business impact

If IT is the lifeblood of your business — and it is — then IT projects play a vital role in keeping your organization healthy and thriving. These projects can range from small localized projects (first aid) to systemwide enhancements (blood transfusions) to complete digital transformations (something akin to a heart and brain transplant all in one!). IT projects can be proactive or reactive, small or large, quick or years-long.

How Workforce Analytics Reduces Bias in Performance Reviews

Explore how incorporating workforce analytics into performance reviews reduces bias and ensures transparency. Learn how Insightful's remote employee productivity management tools empower managers with real-time data, boosting productivity and engagement across remote and in-office teams.

16 Agency Metrics & KPIs to Track For a Profitable Business

As an agency, profitability depends greatly on accurately tracking and understanding your company’s key metrics and data. This includes not just financial metrics, but also operational, sales, and project management data. In this guide, we’ll walk you through 16 key agency metrics and data to know and track to improve your agency’s profitability.