If you’re looking to improve resource planning, this is an important update for you! Get ready to get acquainted with bookings, which will make high-level resource planning and utilization forecasting much more convenient in Scoro. But the updates don’t stop there – we’ve also packed in additional budget insights, fresh PDF styling options, a handful of new settings… The list goes on, so let’s just jump in!

The new release of OneDesk for May 2024 is now live! This release includes a number of features to improve your workflow and aid support.

For many project management teams, Basecamp has been a reliable workhorse. But as teams and projects evolve, needs change. When I'm assembling a team for a new project, a few things become crucial: ease of use, robust features, and ideally, workflow automation to streamline processes. This is where Basecamp can sometimes fall short. While it’s good for communication and task management, it can feel clunky for complex workflows or larger teams.

Today’s average call center interaction doesn’t look how it used to. We expect today’s call center employees to be highly tech-savvy and ready to handle customer issues via phone, email, and live chat. We also require them to have access to sensitive data, which they’ll often pull up on their screens during a call so they can quickly resolve any problems or inquiries.

The modern corporate environment is competitive and dynamic, making employee retention an essential tactic for company success. Beyond just the financial costs, staff turnover has an impact on productivity, institutional knowledge, and team morale. Creative and successful retention techniques are vital as companies fight to hold on to top talent. Once thought of as a standard evaluation instrument, performance reviews have developed into a tactical tool for staff retention.

Discover InsightsAI: the latest add-on from Insightful, designed to enhance workforce management with real-time data insights. Find out how the feature can simplify your decision-making process and help you build a more productive and agile workforce!

As workplaces change, more and more companies are realizing how important it is to offer strong benefits, especially when it comes to family planning and fertility. Carrot, a top benefits provider, recently did a survey showing a complicated picture: even though benefits have improved, 91% of new mothers still have problems returning to work. The poll also shows how big racial differences are in how ready women are for pregnancy and how their experiences are during and after giving birth.to.

At its most basic, remote team management software facilitates teams working together from different locations. These tools enable teams to coordinate and communicate effectively, regardless of geographical barriers. By providing a centralized platform for collaboration and oversight, remote team management software helps keep objectives aligned across dispersed workforces, bridging physical distance to mimic the efficiency of a traditional office setting.

Have you ever heard the saying, “Happy employees equal happy customers”? That’s what employee experience is all about! It’s ensuring your employees feel good about coming to work and doing their job. When your employees are happy, they do a better job, and that helps your business be more successful. In this article, we’ll talk about how you can make your workplace great for your employees, so everyone can be happy and do their best work.

If your team has ever had trouble getting a project off the ground, or getting a timely status update, or getting work done by deadline, or all of the above, take heart. You’re not alone. Managing projects is hard work. Really hard. But it’s also critical work that can either make or break your team’s ability to hit goals. Enter project management software.