Tired of your never-ending task list and watching your priorities get pushed to the side? Learn how to create a task list, choose a prioritization strategy, schedule your tasks, and communicate with your team to increase productivity and get things done. If you’re like most people, you usually start your workday with the intention of being as productive as possible. Yet, as the day rolls on, you find yourself fielding multiple urgent requests and watching your task list grow.

Find out how to measure productivity for remote workers in the most successful way. Learn about the importance of clear objectives, performance metrics, and the use of specialized tracking tools.

Managing compliance for your data-critical BPO operations is tricky, and evolving workplaces – where teams are distributed across locations, including office, remote, and hybrid – are adding to the challenge. Find out how AI-powered advanced security and compliance solutions from the wAnywhere employee monitoring system can help you ensure Clean Desk Policy and data privacy at work for safe and efficient BPO processes.

Computing pioneer Alan Kay once said, “The best way to predict the future is to invent it.” As an agency in charge of developing, launching, and marketing new products, each new product development process is an opportunity for you to mold the future. It’s also a process where a lot can potentially go wrong.

Thorsten Hinterkeuser, Head of Customer Services at rahm GmbH tells us why wallboards are so important for his contact center and how they’ve positively impacted the whole team’s performance. Thorsten made a lot of changes when he moved into his role a year and a half ago. The team was moving to Salesforce which had a ripple effect for many of the other tools they were familiar with. He also had to change their phone service provider, and as a result the wallboard tool they were using.

Two AI experts weigh in on how the technology can help teams do more and collaborate better.

A company is like a living organism. Employees come and go, teams reorganize, and workflows change. To visualize your organizational structure as it evolves, it’s useful to have a living document like an organizational chart. Beyond tracking your employee structure at a glance, an org chart helps to train new hires, document processes, and allocate resources. If you think org charts are all the same, think again.

Did any of your employees start from 1 and are at 1 even after months of working in your organization? Then you may need to make a performance improvement plan for them pronto. Familiar with this term, and looking for some guidance? Here’s the ultimate guide to developing an effective performance improvement plan.

In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams.

Most people think of monitoring employees as a task that is only necessary for businesses with a physical office. Though, remote companies have just as much need to monitor their remote employees’ productivity as those with a traditional office setup. The key to success for any remote business lies in its ability to manage remote employee productivity effectively. The remote business uses desktop software and an app that lets you see what your employees are working on in real-time.