Teams | Collaboration | Customer Service | Project Management

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5 project management phases to improve your team's workflow

There are five key project management phases that can help streamline your next project and enable your team with an organized plan. These phases include initiation, planning, execution, performance, and closure. Project management is often misunderstood. While many professionals view it as managing project timelines, there is so much more to the job. Thankfully, we’ve put together an easy guide to understanding the five project management phases. Why are the five phases so important to know?

How to Create a Custom Jira Dashboard with Geckoboard

If you’re using Jira day-in, day-out, it’s probably fair to say you’re one of those people who loves getting stuff done. For staying organized, capturing details around individual tasks, and managing projects, Jira is great. But it's all too easy to get lost in the details of our boards, and miss the big picture of what’s happening in a project.

Transform your customer service teams into superheroes with #ZendeskAI

🚀 Our intelligent bots can automate answers, reducing ticket volume and allowing customer service agents to level up as experts by focusing on essential tasks at hand. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Project tracking 101: A guide to tracking projects effectively

When team members struggle to understand their individual responsibilities and deadlines, it can lead to confusion and delays. And without a clear view of a team’s project progress, it's difficult for managers to identify which tasks are lagging behind or need immediate attention. Project tracking addresses these issues by providing a transparent and real-time overview of all tasks, responsibilities, and due dates, ensuring everyone is aligned and on schedule.

How to Attract and Retain Top-Quality Atlassian Contractors

As the world’s leading provider of team collaboration and project management software, Atlassian’s tools like Jira, Confluence, and Bitbucket (among others) have become integral to the workflows of countless organisations worldwide. Atlassian Server and Data Centre products are inherently built to scale alongside an organisation and, due to their intricacies, have paved the way for a niche but highly rewarding and fulfilling job market.

Comprehensive Guide On Choosing The Right Attendance Management System

Have you ever wondered how businesses across the globe are efficiently managing their workforce attendance? As organizations recognize the pivotal role of attendance management in optimizing operations, the global time and attendance software market has witnessed remarkable growth. Projections indicate that by 2030, the market is poised to reach an impressive USD 8.3 billion to USD 9.89 billion, boasting a compound annual growth rate (CAGR) ranging from 9.7% to 12.1%.

Persistent chat today: standard but still beneficial

Email remains a trusted means of official communication. However, instant messaging enables real-time collaboration critical for swift updates. Instant messaging complements email's reliability with the immediacy of today's work demands. In this scenario, persistent chat has emerged as a standout solution, offering versatility and convenience, especially in workplace interactions and customer service scenarios.

La Mobilière uses Miro to simplify its planning process and digitize its insurance offerings

Founded in Bern in 1826, La Mobilière is the oldest private insurance company in Switzerland. They offer insurance products for professional and private customers in the fields of life insurance and property insurance. In order to scale their business and fulfill customer needs, La Mobilière uses the highest technical standard to innovate through the digitization of products and services.

What is a Toxic Work Environment and How to Deal With It?

We’ve all had dreadful mornings, difficult weekdays, and even frustrating months. You can usually get through a horrible morning, or a difficult week, and acquire vital insights from a poor quarter but it’s not easy to get through a toxic work environment. It’s even difficult to accept that you may work in a toxic environment, and possibly even more difficult to perceive it. However, the indications are relatively common. They are, unfortunately, more common than you might assume.