Teams | Collaboration | Customer Service | Project Management

%term

Rocket.Chat's Brand Refresh: All You Need To Know

Since our product conception, it has undergone a massive evolution. Rocket.Chat went beyond the messaging world, becoming a truly versatile platform able to support the entire customer relationship experience and cross-company communications, considered by Capterra’s users one of the best remote work platforms in 2020. Having evolved into such a comprehensive platform, renewing our brand seemed the next logical step to reflect our values better.

Coming Soon: Zendesk for Zoom Zapp

The Zendesk for Zoom Zapp allows for easy creation, editing, and collaboration of a Zendesk support ticket, directly in your Zoom meeting. Whether you need to collaborate with internal or external parties, the Zendesk Zapp drives efficiency for issue resolution. In addition, important metadata from the Zoom meeting is automatically attached to the related Zendesk Support ticket for easy reference. More details on availability to come.

TSU Webinar Sept 30 Get Your Relevant data into TeamSupport with our Import Tool

Join TeamSupport’s onboarding specialists and product experts Grayson Birkelbach and Josh Neuberger as they provide valuable insights into the different imports that are possible, how to import, and how to check if your data has been imported correctly.

Tapping into your team's collective wisdom

How many of your meetings take place online these days? If you’re like so many of the Miro users we hear from, your answer is probably “all of them.” And, with such a reliance on video calls to stay in touch, you may also find yourself and your teammates struggling with fatigue, dwindling engagement, and a lack of alignment.

4 Ways to Boost User Adoption of Your Information Management System

Change is certainly tough on any organization — the scope, scale or specific nature of that change doesn’t actually matter. Some changes are major — like with digital transformation initiatives. When an organization decides that they are investing in a new information management system, for example, it can represent a change to the fundamental way people work — a positive change, but one that requires an adjustment, nonetheless.

Part 1: Enabling Collaboration of Customer Support Teams in Remote Environments

“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways.

Courier Live: Sending Notifications via Microsoft Teams

Aydrian and Tony update an existing notification to support Microsoft Teams and work on creating a bot that can be used with Courier. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.