The new era of AI-powered Workforce Engagement Management
Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Turn your conversations into work with Slack Lists
Announcing a new Slack feature that lets you manage projects, requests and tasks directly where work happens.
Incident Management Automation for MSP: Enhancing Efficiency
As a Managed Service Provider (MSP), you’re no stranger to the complexities of modern IT environments and the growing demand for proactive, responsive support. As technology continues to evolve, incident management automation has emerged as a critical solution to streamline your operations, enhance efficiency, and deliver superior service to your clients.
Slack lists | Project management in Slack
Slack lists make it possible for teams to manage projects and tasks right where they’re already working. From action items to deadlines and resources, lists put the most important parts of your conversations to work so teams can get more done, faster. All without ever swapping between apps.
3 ways to streamline your work with lists
See 3 in-depth examples of how to use lists in Slack to manage projects, collect requests, and track work.
High Level Resource Booking in Scoro
Until now, booking resources in Scoro depended on specific tasks. With the May 2024 release, we’ve introduced a new concept called bookings. Bookings allow you to set aside team members’ time for a project before deciding on specific tasks. This unlocks a less admin-heavy high-level approach to resource planning in Scoro. The webinar covers: Scoro’s vision for high-level resource planning How bookings help you plan resources and forecast utilization with greater ease and accuracy.
Employee Resource Utilization 101: Your Ultimate Guide
Employee resource utilization measures the capacity and efficiency of your workforce by comparing the time spent on all work activities (billable and non-billable) to their total available working hours. It’s usually expressed as a percentage, showing the ratio of time spent working hours to the total available working hours.
15 Best ERP Software to Use in 2024
ERP software is a must-have for modern, always-on organizations. These tools streamline and integrate how your team manages vital processes such as supply chain planning, HR, finance, manufacturing, project management, CRM, and procurement. But here’s the catch: With so many ERP tools available at your fingertips, you can get confused along the way. In this comprehensive guide, we’ll help you.
Mastering Predictive Analytics: A Beginner's Guide
Data-driven decision-making is a necessity in today’s competitive business landscape. Companies collect data for myriad purposes, but if you aren’t using it to make business decisions, you’re failing to optimize that data. One powerful tool that can help you harness the potential of your data is predictive analytics. It can provide you with a stronger sense of future performance and a competitive advantage, empowering you to make informed decisions with confidence.
Rise of the 'WFH husband': The gender divide in remote work
The COVID-19 pandemic changed the way many of us work. During the lockdowns, working from home became the norm. However, as the world returns to normal, a new trend has emerged: the rise of the ‘WFH husband.’ This term refers to the increasing number of men working from home while their wives return to the office.