The problem of too many redundant meetings isn't anything new. It is a trap many teams fall into, even in the office. It’s the trap of copious no-agenda, purpose-less meetings – and lots of them. But did you know that we’re actually having more meetings since going remote? According to a recent paper from the National Bureau of Economic Research, the average meeting count has gone from 5.9 meetings to 6.9. Yikes. Being remote, however, is helping us master meetings in a new way.

Knowledge is power, especially in the world of customer service. According to the 2020 CX Trends Report, companies that leverage the most data have 36% faster resolutions, 79% reduction in customer wait time, and four times as many solved customer requests. But to reap those benefits, you need a powerful business intelligence tool.

When a communication platform is tough enough and flexible enough for innovation, the possibilities are limitless. Learn why one of the most well-known cybersecurity providers from the US chose Rocket.Chat as their main secure communication platform.

Identity verification via OTP automation, simply put, is the automatic sending or triggering of OTP messages to individuals with no manual intervention. Process automation has become increasingly popular with brands as it allows them to save time by allowing employees to reset their passwords or unlock their accounts via OTP quickly. Additionally, they are making use of other types of SMS automations by using time or action-based drip messages that are triggered by specific criteria.

There’s a sense that productivity is soaring amongst companies as most have adjusted well from the shift to remote working. Like many others, Teamwork Desk has risen to the challenge and delivered a plethora of features, enhancements, and integrations over the last quarter — to help you work more efficiently. Here are some of the features the team has been working on.

Bringing all the right people along the creative journey of designing new web and product experiences is complex. At each step, collaboration is imperative; from the birth of a creative idea, to conducting user research, through prototyping concepts there’s a chance for misalignment amongst the core design team, or with collaborators and clients.