Teams | Collaboration | Customer Service | Project Management

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New features this October: Maximize your experience with Workativ Assistant

We’re always looking to improve our platform, and lately, we at Workativ have been quite busy. It’s that time of the month where we give you all the news and updates and new features that Workativ has added to enhance the capabilities of Workativ Assistant. Without further delay, take a look at some of the key new features we have released.

How to Combine Security & Productivity in a Collaboration Solution

This webinar aims to clarify some common questions regarding Security in Communication Tools as well to discuss and give examples of Rocket.Chat use cases that we're able to foster productivity in a secure environment. // Overview of Security Technologies //The importance of Secure Messaging //How to Securely Collaborate Digitally //How Integrations can boost Performance //Best practices for Data Control

Accomplish more from one place with the Teamwork & MS Teams integration

In recent months, we’ve seen a surge in the use of collaboration and communication tools among remote teams to simplify collaboration, and keep company cultures alive while working from home. At Teamwork, we believe that communication and project management tools should go hand-in-hand to ensure smooth team collaboration, and that’s where our latest integration comes in.

A deep dive into the latest features released in Teamwork Spaces

Like most companies, the Teamwork Spaces crew have been working remotely for a while now, and they have been busy, delivering new and enhanced features for you and your teams. With the introduction of the Space Manager role, an improved access request flow, and new space categories — organizing your Teamwork Spaces account has just gotten a lot easier.

What We Now Know are the Negative Effects of Work from Home

Back when COVID-19 triggered a massive exodus for workers from the office to their homes, many organizations found a silver lining to the disruption. They found out what their mettle was made of. They found resilience. Working from home was all the rage. I personally read article after article glorifying the new normal of remote work — and it certainly does have its upside. At the beginning of the pandemic, many companies were concerned that remote working would be damaging to productivity.

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them. As these expectations change, so must the company and their approach to customer experience. There was a time when hyper-personalization and chatbots were the leading methods to engage with customers. Today, customers are looking for a very different approach that addresses two key attributes: Access to information and speed to resolution.

Tips and tricks to increase productivity in Mattermost

Our customers are always looking for ways to work faster and more effectively inside Mattermost. As a remote-first company, we spend most of our time collaborating inside Mattermost, and we’d like to think we’ve learned a thing or two about how to use Mattermost productively over the years. Here are some of our favorite tips and tricks for getting things done on Mattermost. We hope these examples help your team achieve similar productivity gains.