Teams | Collaboration | Customer Service | Project Management

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Plan your 2023 remote holiday party with these templates

Think you can skip a holiday party with your distributed team? Think again. Remote workers reportedly admit that they feel less connected to their colleagues. That’s why festive get-togethers — which offer people a chance to forge deeper bonds and build camaraderie — are even more important. Your holiday celebration doesn’t need to suffer just because you’re apart.

Ethical employee monitoring: A path to empowerment and trust

The unfortunate legacy of employee monitoring has less to do with employee monitoring per se and more to do with management philosophies rooted in compliance and hierarchy. Early employee monitoring methods evolved from top-down, compliance-first management styles. As a result, the approaches relied on methods that weren’t exactly employee-friendly: Collaboration isn’t built in. Employees aren’t given agency. Well-being takes a backseat to hours worked.

Key hurdles in young startups: Trust issues, team fit, and role overload

He sheds light on the critical issues of trust and fit in the hiring process and the challenges of managing role overload within a lean team.. Learn from real experiences about the consequences of quick promotions and the risks of hiring based on first impressions. A must-watch for anyone navigating the complex journey of startup team development. Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.

How workforce analytics helps with contact center efficiency

With the evolving workplaces, more contact center teams are now working remotely which presents a challenge for remote organizations to measure employee behavior at work and ensure compliance with business policy and data privacy. Evaluating employee actions not only helps you predict workplace risks but also negates the impact on business reputation and client trust.

Business rules: Zendesk triggers and automations | Customer success resources

This video will demonstrate how to automate repetitive manual tasks that your agents must do today using business rules like triggers and automations. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Engaging Games To Sharpen Your Time Management Skills

Tick-tock, tick-tock – the clock never stops, and neither should your quest for optimal productivity. These statistics highlight the constant battle against time that demands innovative solutions for effective time management. But what if we tell you that the solution lies not in tedious routines but in the thrill of engaging in games? Yes, you read that right! Contrary to popular belief, games can be more than just a source of entertainment and relaxation.

Remote Work Tools for Digital Agencies

As a digital marketing agency, you must have the right remote work tools to work effectively and efficiently. Remote work offers increased productivity and creativity, decreased overhead costs, and improved employee retention rates. This blog post will discuss five remote work tools that every digital marketing agency should consider.

Hierarchy Management System: A Comprehensive Guide

An establishment with a large pool runs its business in a hierarchical structure. It’s grounded on a multi-layered scale within the association which multiple situations of operation are connected through a chain of command. The number of situations in an association grows as it expands, and the structure becomes high. Still, managing each position is quite a task, and so is why investing in the scale operation system is a wise decision.

5 agency trends and predictions for 2024

Has 2023 been a bumpy ride for your agency? Like you’re swimming upstream with one arm tied behind your back and a crocodile snapping at your heels? Whatever your experience has been this year, it’s sure to have been a disruptive one. From the ongoing economic and geo-political uncertainty, to shifting client and consumer behavior, to rapid technological change, the agency landscape is more complex and competitive than ever.

The Recession is Coming. Why You Should Go Remote

A recession is coming. Many people already feel the effects of the Covid-19 pandemic. The global economy is contracting, and it will only get worse. If you’re concerned about losing your job, now is the time to start looking into ways to work remotely. With technology constantly changing, it’s easier than ever to work from anywhere in the world.