Teams | Collaboration | Customer Service | Project Management

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Coming Soon: Zendesk for Zoom Zapp

The Zendesk for Zoom Zapp allows for easy creation, editing, and collaboration of a Zendesk support ticket, directly in your Zoom meeting. Whether you need to collaborate with internal or external parties, the Zendesk Zapp drives efficiency for issue resolution. In addition, important metadata from the Zoom meeting is automatically attached to the related Zendesk Support ticket for easy reference. More details on availability to come.

TSU Webinar Sept 30 Get Your Relevant data into TeamSupport with our Import Tool

Join TeamSupport’s onboarding specialists and product experts Grayson Birkelbach and Josh Neuberger as they provide valuable insights into the different imports that are possible, how to import, and how to check if your data has been imported correctly.

Tapping into your team's collective wisdom

How many of your meetings take place online these days? If you’re like so many of the Miro users we hear from, your answer is probably “all of them.” And, with such a reliance on video calls to stay in touch, you may also find yourself and your teammates struggling with fatigue, dwindling engagement, and a lack of alignment.

4 Ways to Boost User Adoption of Your Information Management System

Change is certainly tough on any organization — the scope, scale or specific nature of that change doesn’t actually matter. Some changes are major — like with digital transformation initiatives. When an organization decides that they are investing in a new information management system, for example, it can represent a change to the fundamental way people work — a positive change, but one that requires an adjustment, nonetheless.

Part 1: Enabling Collaboration of Customer Support Teams in Remote Environments

“Right now, you as leaders have only one option: lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advised when we sat down with him last Spring. At that time, companies were scrambling to get their employees adapted to the remote work environments. It was new, exciting in both good and challenging ways.

Courier Live: Sending Notifications via Microsoft Teams

Aydrian and Tony update an existing notification to support Microsoft Teams and work on creating a bot that can be used with Courier. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

Asana tips: How to easily report on data and measure progress

At Asana, we’re big fans of reducing work about work—that pesky 60% of our workday that we spend on rote or duplicative tasks. Think of every time you’ve searched a document for a specific data point, spent precious time chasing for the right stakeholder or approver, or sat through a status meeting that could have been a written report. For team leads, reporting on work and sharing progress metrics is just another facet of work about work.

12 Tips to Create a Truly Valuable Company Knowledge Base

A knowledge base is a self-service centralized repository of readily available information about your business, its products or services, and industry-relevant topics. From the customer’s perspective, an external (or public) knowledge base is a go-to resource for them to learn everything they want about your company. For instance, your external knowledge base may incorporate FAQs, getting-started guides, how-to articles, feature updates, and so on meant for instant self-help.

Integrate and Automate your favorite apps with Microsoft SharePoint using Workativ

Microsoft’s SharePoint is a robust business platform that offers improved collaboration, content management, search and business intelligence capabilities to organizations all over the world. Some of the leading companies are already leveraging these capabilities of SharePoint to increase their business productivity as well as efficiency. However, for many users SharePoint is somewhat difficult to navigate.