Teams | Collaboration | Customer Service | Project Management

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How to Improve IT Support? 9 Ideas For Your Service Desk

To master the art of running a successful service desk, imagine it as a game of chess. Each piece, whether it's your team, the tools you use, or the strategies you implement, plays a crucial role in winning the game. There's no one-size-fits-all approach to how to improve IT support, but the tactics outlined in this article will undoubtedly boost your service desk's efficiency, enrich the user experience, and optimize the Return on Investment (ROI) of your tool.

After the Taurus leak: what you should look for in a secure messenger

The Taurus leak has startled politics and society in Germany. Shortly before the weekend, Russian propaganda outlets reported on apparently intercepted confidential conversations of the German Air Force, triggering numerous discussions about the state of IT security in the army. "The incident shows that secure communication is still a challenge for many people, even in a professional context," says Benjamin Schilz, CEO at Wire. "Security must be accessible and easy to use.

What CEOs really think about hybrid work dynamics

In recent years, the nature of work has changed dramatically, with the idea of hybrid work assuming a central role. CEOs from all across the world are weighing in as companies struggle with this new reality, offering a wide range of perspectives and tactics to get through this unfamiliar area. Using data from the most recent Fortune/Deloitte CEO poll, this piece explores the nuances of hybrid work and provides executives with a thorough manual for creating a positive work environment.

How To Share Information From M-Files

This video describes how you can share vault content to both people that have access to the same vault as you and to people outside your organization. Does your M-Files look different? - This video features the latest M-Files user interface (released in November 2022). Please note that the lessons in this video still apply. To upgrade to the new user interface, please consult your organization's M-Files Business admin to see about updating your M-Files application.

Solve UC Problems Before They Cost Money

In this webinar, we discuss the high cost of UC&C application issues, and the impact these issues have on organizations. We'll be doing a deep dive of the amount of tickets organizations receive, the amount of time these tickets take to resolve, some real customer examples, the typical steps taken with and without Exoprise, and the ROI of real-user monitoring.

Open Communication in Performance Reviews | The Productivity League Episode-20 | We360.ai

Discover the strategies for conducting effective performance reviews in our Youtube Podcast "The Productivity League" Episode-20. These are the key takeaways from our recent talk show discussion on employee evaluation into actionable tips for HR professionals and managers. Here are the insights: Whether you're new to performance management or looking to enhance your current practices, this video will help you unlock your team's potential. Don't miss and watch now to enhance your performance review process!

3 Time Tracking Tips to be Productive: Work Less, Achieve More

Whenever, We try to implement our new year’s resolution 95% of us fail. We start new habits after some time. Either we start in our heads or we stop after a couple of days. We human beings are built psychologically to slip into our comfortable zone. It is difficult to push ourselves to a continuous basis. In this blog, we’ll explore three powerful time tracking tips that will help you work smarter, not harder, allowing you to accomplish more in less time.

A Comprehensive Guide to Workforce Planning

In the ever-changing business world, organizations constantly face challenges related to workforce management. The key to taking a leap high and above these challenges lies in effective workforce planning, a strategic process that aligns the goals of an organization with its resources. In this comprehensive guide, we dive into the ins and outs of workforce planning, emphasize the need for strategic thinking, and provide a road map to its success by achieving an improved employee productivity rate.

Workplace productivity statistics

Workplace productivity is rising around the world, but two forces driving increases could also send productivity over a precipice if they’re not expertly managed. That’s the message from the latest workplace productivity statistics. Data from analysts, news outlets and organizations shows that companies are finding their feet and focusing on the future. But the world around them has changed.