Teams | Collaboration | Customer Service | Project Management

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Why Control is for Amateurs with Rachel Happe, Founder of Engaged Organizations

This episode features an interview with Rachel Happe, Founder and Digital Workplace, Organization, and Community Strategist at Engaged Organizations. In this episode, Shawn and Rachel discuss treating employees as assets rather than machines, rewarding human contributions, and valuing emotional and social aspects in the workplace.

Workflow: How to send satisfaction surveys when tickets get solved

Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

16 Essential Time Management Techniques to Keep Your Teams Focused

Explore 16 time management techniques designed for today's busy teams. From the Pomodoro Technique to the 4D System, find ways to enhance focus and output. Learn how Insightful's platform aids in applying these methods for better results.

Top 15 Best Workforce Management Software & Tools in 2024 | Latest Trends in Workforce | #software

15 Best Workforce Management Software Tools Full Software Unlock the full potential of your team with our ultimate guide to Workforce Management! In this video, we dive into essential strategies for optimizing team performance, scheduling, and resource allocation. Learn how to streamline workflows, enhance productivity, and effectively manage your workforce using cutting-edge tools and best practices. Perfect for managers and HR professionals looking to improve their team’s efficiency and satisfaction.
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What Customers Love About Exoprise

At Exoprise, we always listen to customers' input and ensure they have the best experience possible. Our customer success, support, and engineering teams have been hard at work, collecting this feedback and insights to identify the functionality and features loved by our customers. Today, we'll be sharing the top five favorites that have been brought to our attention in recent conversations. These features, some well-known and widely used, to some more powerful yet lesser-known functionalities. Whether you're new to Exoprise or a seasoned user, you may discover something new and valuable.

Monitoring VoIP and Bandwidth Performance With Exoprise

In today’s fast-paced, digitally driven world, monitoring network performance has never been more critical. Whether you’re a small business, or a large enterprise, understanding the complexities of Voice over Internet Protocol (VoIP) and bandwidth is crucial for delivering an exceptional user experience. In this article, we’ll dive into the powerful CloudReady synthetics and Service Watch Desktop for real-user monitoring features.

Design teams are key strategic partners. Here's why.

The role of design teams in modern businesses has evolved dramatically. Once confined to aesthetics and final deliverables, design now plays a crucial role in driving customer-centricity and innovation. This shift has repositioned design teams from the periphery to the heart of business strategy, influencing decision-making at the highest levels.

The top compliance metrics every organization should monitor

Understanding and keeping track of compliance metrics is important to ensure your company stays efficient and in line with the rules. Compliance metrics give you useful information about your company’s compliance program and help compliance officers, teams, and upper management make choices based on facts. You can monitor compliance efforts, lower compliance risks, and boost total performance if you know and use the right metrics.