Teams | Collaboration | Customer Service | Project Management

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StartingPoint - Streamline and Solves the Customer Experience

StartingPoint is a customer operations and experience platform to solve the disconnected customer experience. StartingPoint allows companies and teams to see a complete view and manage customer on-boarding, project management, service and helpdesk management, and team management in one location.

OneDesk - Setting up Multiple Domains for Customer Organizations

Learn how you can add multiple domains for customer organizations in OneDesk so that customer record is automatically added to the specific organization. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - How to Make Adjustments to your Company Preferences

Learn how you can add your company name, logo, working hours and more through OneDesk Company Preferences. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - How to Make Changes to Bulk Items

Learn how to make modifications to multiple items in OneDesk OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Asana tips: How to structure your work in Asana

Whether you’re new to Asana or a power user, knowing how to structure your work in Asana is the first step toward connecting individual work to larger initiatives or goals. In fact, according to the Anatomy of Work Index, employees who have clarity on how their individual work adds value to their organization are 2x more likely to be motivated at work.

1-Stop Connections keeps ports functioning by embracing the customer experience

At any moment, there are more than 20 million containers at sea, transporting everything from raw materials like oil, steel, and wood, to consumer products like TVs, toys, and textiles. That makes operating ports complicated business, which is why companies like 1-Stop Connections, which provides SaaS solutions to keep those ports working efficiently, are so vital.

What's a BPO call center, what does it do?

Not every company has the staff, tools, and skills required to meet their customers’ expectations of call center service. For example, 51% of consumers expect a response in under five minutes when they call a company, according to The Zendesk Customer Experience Trends Report 2020. But for a small eCommerce team, meeting this expectation may not always be possible. That’s where a BPO call center comes in.