Teams | Collaboration | Customer Service | Project Management

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Insider Insights: Unveiling Effective Project Management Best Practices

Today’s complex business landscape demands mastery over projects. Success depends on navigating challenges, delivering results, and driving initiatives forward. This article dives deep into the proven best practices of project management. It’s a toolkit designed to empower you with the knowledge and strategies you need to achieve your goals, overcome obstacles, and confidently elevate your project outcomes.

The customer is always human | Zendesk

At Zendesk, our mission is to power exceptional service for every person on the planet. And we’re accelerating our ambition by building AI with the belief that the customer is always human - whether it's our customer or yours. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

7 Best Resource Capacity Planning Tools

Between workload management, scheduling team resources efficiently, preventing overservicing, and more, operations managers have a lot keeping them busy. Are you still juggling all of that in spreadsheets? Because if so, you deserve better. A capacity planning tool can help you accurately predict project volume, understand utilization and capacity, and optimize resources. Which tool is right for you? We’ve tested some of the top tools and are here to show you the best.

Achieve continuous improvement with as-is and to-be process mapping

In 1952, brothers Richard and Maurice McDonald closed their BBQ restaurant for three months to focus on one small aspect of their business: hamburgers. Like many other restaurants at that time, their processes were slow and inefficient. They cooked menu items to order, used non-disposable dishes, and delivered meals via carhops. To cut costs and serve hamburgers faster, the brothers took their crew out to a tennis court.

Fact vs. fiction - Understanding the role of generative AI in employee-facing applications (webinar recap)

In the rapidly evolving field of artificial intelligence (AI), it can be tough to distinguish between myth and reality. The challenge intensifies for organizations exploring the use of generative AI in employee-facing applications.

5 Examples Of Passive Communication and How To Deal With It

Professional communication can be tricky at times. When you send an email or a message, the person on the other end might not understand what you mean. Even if you spend time crafting your message, it can still be misinterpreted. This is important, whether you’re working remotely or in person. In emails or chats, you have to be extra careful with your words and punctuation to avoid confusion. As we continue to work remotely, dealing with difficult team members might become a challenge again.

MS Teams unbundled from Office [+3 reasons why it matters]

In April 2024, Microsoft unbundled MS Teams from the rest of the Office package globally. This news comes almost six months after Microsoft unbundled Teams in Europe. Microsoft says that the global unbundling made sense to make pricing easier for global organizations operating in Europe.

Top 10 Product Management Tools Everyone Should Have in Their Arsenal

Building a product that wows customers is tough. It’s a whirlwind of ideas, deadlines, and shifting priorities. Ever feel like you’re herding cats instead of building something amazing? The right product management tool can be your secret weapon. But with so many options, choosing one feels like another epic quest. Should you arm yourself with a whole arsenal of specialized tools? Or is there a single mighty platform to conquer it all?

Program manager vs. project manager: Key differences

You may know what project management is, but have you ever heard the term program management? While the two sound similar, you might be surprised to learn there’s a lot that sets them apart. Whether you’re searching for the right role for your team or want to improve your work management processes and methodologies, we’ll help you understand the differences between a program manager vs. project manager.